1+ months

Epic - Application Analyst (Member Insights) - Nashville, TN - 893668

Nashville, TN 37201
  • Job Code
    893668

Combine two of the"fastest-growing fields on the planet with a culture of performance, collaboration"and opportunity and this is what you get. Leading edge technology in an"industry that's improving the lives of millions. Here, innovation isn't about"another gadget, it's about making health care data available wherever and"whenever people need it, safely and reliably. There's no room for error. Join"us and start doing your life's best work.(sm)

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This is an Analyst-level role based in Nashville,"TN responsible for the design, configuration and support of an Epic application(s)."The role requires building relationships with both internal and external"stakeholders and helping them in solving complex challenges in healthcare. Analysts"will be required to provide exemplary customer service and maintain detailed"documentation in their assigned Epic application(s).

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The"Epic Application Analyst will help create and foster a culture of diversity and"inclusion within a new and growth-minded service line for UnitedHealth Group."The Epic Application Analyst will exemplify and reflect the UnitedHealth Group core"Values.

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The Epic Application Analyst must be a"self-motivated individual with exceptional communication, presentation and"interpersonal skills and the ability to work well in team environments.

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Primary"Responsibilities:

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  • Successfully"complete all required job training, including Epic certification, and keep"certifications up to date
  • Be familiar with and"document operational and clinical workflows. Perform gap analysis to identify"deviations from best practice standards
  • Communicate"professionally and effectively with all project stakeholders
  • Prepare"presentations and system demonstrations to share workflow and functionality"capabilities with stakeholders and end-users
  • Facilitate"agreement to best-practice workflows and encourage standardization during"stakeholder design sessions
  • Complete build"configuration prototypes and obtain sign-off from stakeholders
  • Work in"collaboration with members from the application team, technical team"counterparts, Epic subject-matter experts and other internal and external"configuration experts to ensure build is functional and ready for integrated"testing
  • Become familiar"with imports/exports into/from Epic environments
  • Excel at documenting"client meeting and technical specifications
  • Participate in"and complete integrated testing
  • Work with"stakeholder groups and the project team to conduct and receive end-user validation
  • Participate in"and present build migration needs during Change Approval Board meetings
  • Be familiar and"stay up to date with regulatory requirements relevant to the scope of applications"managed
  • Provide input and"support the development of training curriculum and materials
  • Support"production activation
  • Provide support to"end users related to scope of application(s) for break/fix, optimization/enhancements"and upgrades. Respond to critical production issues in accordance to an on-call"schedule
  • Monitor and"troubleshoot production interfaces
  • Be willing to"receive feedback
  • Participate"in best practice publications and case study creation for internal"evangelization, external prospective client review and vendor conferences (like"Epic's User Group Meeting)
  • Performs"other duties as assigned
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You'll be rewarded and recognized for your performance in an"environment that will challenge you and give you clear direction on what it"takes to succeed in your role as well as provide development for other roles"you may be interested in.

Required Qualifications:
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  • Bachelor's degree obtained
  • 2+ years' experience working with Epic applications
  • 2+ years'experience in Epic application supportand optimization and provide numerous optimization project examples
  • Obtained"at least one up-to-date Epic certification in any of the following: EpicCare"Ambulatory, EpicCare Inpatient Procedure Orders, Clinical Documentation or"Bridges
  • Completed"at least one full life-cycle Epic implementation
  • Experience"working with ticket management systems
  • Proficient"with the Microsoft office Suite including Excel, PowerPoint, Project,"SharePoint, Teams, Visio and Word
  • Reside in Nashville, TN or willing to"relocate to Nashville
  • Employees are"required to screen for symptoms using the ProtectWell mobile app,"Interactive VoiceResponse (i.e.,"entering your symptoms via phone system) or a similar UnitedHealth Group"approved symptom screener prior to entering the work site each day, in order to"keep our work sites safe. Employees must"comply with any state and local masking orders. In addition, when in a UnitedHealth"Group building, employees are expected to wear a mask in areas where physical"distancing cannot be attained
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Preferred Qualifications:
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  • An additional Epic"certification(s) and/or experience is preferred
  • Certification in"Service Management, Project Management, or Business Analysis is preferred
  • Familiarity with"process improvement and software development methodologies (like Agile) is"preferred
  • Consulting"experience with a focus on analyzing and interpreting client needs and creating"value through professional product delivery
  • Background"working within a collaborative team environment
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Key"Competencies:

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  • Exhibit"excellent time management, organizational, and prioritization skills and an"ability to balance and fulfill multiple priorities
  • Adhere"to an analytical approach with an ability to solve complex problems
  • In-depth"knowledge of Epic EHR and the full implementation lifecycle of Epic's suite of"EHR applications
  • History"of implementing performance improvement initiatives aimed at improving end user"service, operating costs, group functions & productivity
  • Familiarity"with usability concepts and techniques
  • Demonstrate"the ability to build and maintain strong internal and external relationships
  • Maturity"in relationship management skills and ability to handle"challenging interpersonal situations
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Careers with Optum. Here's the idea. We built an entire organization around"one giant objective; make health care work better for everyone. So when it"comes to how we use the world's large accumulation of health-related"information, or guide health and lifestyle choices or manage pharmacy benefits"for millions, our first goal is to leap beyond the status quo and uncover new"ways to serve. Optum, part of the UnitedHealth Group family of businesses,"brings together some of the greatest minds and most advanced ideas on where"health care has to go in order to reach its fullest potential. For you, that"means working on high performance teams against sophisticated challenges that"matter. Optum, incredible ideas in one incredible company and a singular"opportunity to do your life's best work.(sm)

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Diversity creates a"healthier atmosphere: UnitedHealth Group is an Equal Employment"Opportunity/Affirmative Action employer and all qualified applicants will"receive consideration for employment without regard to race, color, religion,"sex, age, national origin, protected veteran status, disability status, sexual"orientation, gender identity or expression, marital status, genetic"information, or any other characteristic protected by law.

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UnitedHealth Group is"a drug-free workplace. Candidates are required to pass a drug test before"beginning employment.

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Job"Keywords: EPIC, Analyst, Consultant, Healthcare, UnitedHealth Group, Nashville,"TN, Tennessee

Categories

Posted: 2020-11-03 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Epic - Application Analyst (Member Insights) - Nashville, TN - 893668

UnitedHealth Group
Nashville, TN 37201

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