29 days old

Epic Patient Access - Consultant (Prelude, Cadence) - Nashville, TN

Nashville, TN 37201
  • Job Code
    881430

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

 

The Optum Enterprise Epic Services analysts will work out of our new Nashville, TN office to establish and grow our emerging support service line.  Analysts will serve as a liaison between end-users, project team members and other Information Management resources while providing exemplary customer service and Epic application support in their assigned Epic module(s). OEES team members will help position Optum as a center of excellence for application management services. 

 

Strong candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration.  Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. 

 

Primary Responsibilities:

  • Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence
  • Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
  • Will be working closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows
  • Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
  • Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions
  • Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
  • Configure and build visit types, workqueues, registration forms, referral templates, and provider records
  • Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
  • Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
  • Work with trainers to develop and maintain application specific training curriculum and materials
  • Adhere to organization standards for system configuration and change control
  • Develop strong relationships with end user communities, customers and business partners
  • Attends, participates in, and contributes to meetings throughout the facility 
  • Facilitate communication with stakeholders from initial requirements to final implementation
  • Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 
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Posted: 2020-08-24 Expires: 2020-10-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Epic Patient Access - Consultant (Prelude, Cadence) - Nashville, TN

UnitedHealth Group
Nashville, TN 37201

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