1+ months

Escalation Engineer

Cisco Systems Inc.
Bengaluru, KA 560002

What You'll Do

  • As an ISE Escalation engineer, you will be handling sensitive customer escalations and work closely with Engineering in troubleshoot, debugging, different areas of Industry leading Identity Services Engine including Dot1x, AAA, Radius/Tacacs, Trustsec, Profiler, Byod, Guest, Posture features.
  • You will spearhead customer success and provide the voice of the customer back to the development team to drive product and customer sat improvements.
  • Increase test efficiency and effectiveness through review of customer found issues and application of appropriate test approach, technology, tools, and innovation.

Who You'll Work With

You will be part of Enterprise Networking Group (ENG) and working as BU Escalation engineer focusing on Pioneer award winning Identity Services Engine (ISE). Cisco ISE is a core component of the Cisco TrustSec solution and Cisco's SecureX architecture for Borderless Networks. ISE architecture is distributed system built on linux with highly scalable architecture, provides centralized AAA access control (Radius/Tacacs), endpoint security, policy enforcement and remediation, controlled guest access, as well as BYOD. ISE Escalation team is a global team covering all time zones. Being part of ISE Escalation Bangalore team you will work well with local and remote engineering and marketing teams to resolve issues and reciprocally improve the customer success. You will establish strong working relationships with the TAC and the ISE engineering while working on high visibility intensified issues.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco



Who You Are


The ideal candidate possesses broad knowledge of many different technologies, as well as a total system perspective and a working knowledge of how networking devices interoperate.


Candidate should have strong background in Network Security domain within either of TAC/Support organization or QA Testing with ability to apply extensive experience as a networking generalist or specialist.


Solves complex problems at the system level.



  • Background in Level4 or Level3 customer support, or product testing within Network Security domain.
  • Excellent Network security (Identity) skills with focus on AAA, Dot1x, Macsec, Radius/Tacacs protocols, Guest management, BYOD, Trustsec, Switching, Firewalls etc.
  • Superior skills in localizing problem areas and solving system wide problem.
  • Experience with network analysers and network troubleshooting tools
  • Server operating system experience working with Linux, Windows, MAC, VMWare
  • Strong analytical and end-to-end problem solving skills
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize with a strong sense of getting to closure
  • Certifications like CCNA/CCSP/CCIE or CEH or CISSP are desirable.

Additional skills preferred:

  • Switching, L4/L7, Loadbalancing, Wireless, SDN concepts, Cisco TrustSec, Etc
  • RDBMS likes SQL/Oracle etc
  • Scripting knowledge on shell, python or any other language

Experience & Education:


Bachelor degree in CS or EE plus 8-12 years related experience, or a MS EE/CS combined with 6-8 years of related experience.




Why Cisco:


We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.


We Are Cisco.







Posted: 2019-07-19 Expires: 2019-11-17

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Escalation Engineer

Cisco Systems Inc.
Bengaluru, KA 560002

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