5 days old

Escalations Engineer | Troubleshooting | Networking/Security | 8 -13years | Bangalore

Cisco Systems Inc.
Bengaluru, KA 560002

What You'll Do

You will help us resolve some of our customers' most complicated issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and improvements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms.

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to solve, debug, and resolve a wide array of issues encountered by product users. You will also have an opportunity to guide new feature implementation from inception and design, to implementation.


  • Identify and fix problems in released products through troubleshooting and code analysis.
  • Work with peers to investigate and drive critical issues to resolution.
  • Build debug binaries and scripts to aid in identification of customer facing issues.
  • Reproduce customer issues escalated from support.
  • Work with customers and support teams to capture sufficient information to reproduce customer problems.
  • Work with Product Development teams to identify product serviceability/usability issues and address quality problems.
  • Work with teams to provide feedback and mentorship on new features.
  • Work with test teams to build system test cases to prevent future occurrences of identified bugs.
  • Help facilitate problem solving and collaborate within the team.
  • Provide technical mentorship to junior members of the team.

Who You Are

  • At least 8+ years of experience in a technical role in a software-related field
  • Strong troubleshooting and analytical skills
  • Ability to work both independently and as part of a team
  • Ability to learn new skills and apply them quickly
  • Ability to understand legacy code to identify and fix problems
  • C/C++ experience
  • Experience with Perl or equivalent language
  • Proven proficiency with Linux shell scripting languages
  • Solid understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc.
  • Experience with Ethernet packet-based analysis
  • Fundamental understanding of network security principles

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-05-13 Expires: 2022-06-12

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Escalations Engineer | Troubleshooting | Networking/Security | 8 -13years | Bangalore

Cisco Systems Inc.
Bengaluru, KA 560002

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