1+ months

Event Operations Center Supervisor - La Crosse, WI or Remote Nationwide - 909594

La Crosse, WI 54601 Work Remotely
  • Job Code
    909594

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doingyour life's best work.(sm)

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The Event Operations Center (EOC) Supervisor is responsible for the overall performance, productivity, development, guidance and advancement for operations within the Event Operation Center. Assist the Event Operation Center (EOC) Manager by supervising the day-to-day activities of the EOC department regarding the operation, planning and implementation to ensure the department objectives are fulfilled per the various contractual requirements.

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Primary Responsibilities:

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  • Responsible for the oversight of training and maintenance of LHIs Network Providers to ensure performance of quality services that result in successful event fulfillment
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  • Responsible for servicing provider network and event specific decisions including event specific fee schedules and concessions
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  • Oversee the initial and continuing education training for providers pertaining to in-clinic and on-location dental services and on-site PHA services
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  • Administer department/Company policy and procedures to include: handling employee issues, monitoring PTO and overtime, timesheet approval, interviewing, oversight of new hire orientation and routine departmental tasks
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  • Supervise EOC staff to ensure that productivity and quality standards are met; ensure training, development and individual development and performance of staff
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  • Provide guidance to EOC Coordinators in taking event requests, allocating equipment, assigning compliant team members and finalizing travel arrangements
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  • Provide guidance to staff for provider inquiries, concerns, complaints, appeals and grievances. Manage and promote provider and customer satisfaction
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  • Analyze and refine practitioner networks to assure appropriate network composition. Identify provider trends and cost savings opportunities
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  • Recommend process flow changes when needed
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  • Create and maintain policies and procedures for training standards, contract compliance, and quality industry standards of these practices
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High School Diploma / GED
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  • Minimum of 2 years of supervisory or leadership experience
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  • Proven ability to lead and direct others as well as manage and monitor performance
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  • Proven ability to identify and facilitate appropriate training techniques
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  • Proficient computer skills with Microsoft Office and considers themselves technically savvy
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  • Experience working with and engaging high level customers
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  • Must also be willing to travel on an occasional basis and be available via phone after hours and on weekends
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  • You will be asked to perform this role in an office setting or other company location.
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  • Employees are required to screen for symptoms using theProtectWellmobileapp, Interactive Voice Response (i.e., entering your symptoms via phonesystem)or a similar UnitedHealth Group-approved symptom screener prior toentering the work site each day, in order to keep our work sites safe.Employees must comply with any state and local masking orders.In addition, when in a UnitedHealth Group building, employees are expectedto wear a mask in areas where physical distancing cannot be attained.
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"Preferred Qualifications:

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  • Bachelors Degree in Business or other related field
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  • Proven ability to make independent decisions in a fast-paced and deadline driven environment
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  • Proven problem solving and solutioning skills; ability to demonstrate an appropriate level of assertiveness in performing work responsibilities under extreme deadlines
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  • Excellent verbal and written communication skills
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  • Proven ability to influence and negotiate through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization.
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  • Proven ability to be flexible and adaptable to changing situations
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  • Proven ability to perform detailed work with a high degree of accuracy
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  • Strong analytical thinking; multi-tasking, organizational and time management skills
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  • National Career Readiness Certificate
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  • Experience with distance learning software
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  • Understanding of medical and dental providers and associated troubleshooting techniques
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  • Demonstrated ability to build and maintain long-term relationships with health care providers
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  • Database experience
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  • SharePoint, Learning Management System (LMS) experience
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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Some of the steps weve taken to ensure employee well-being include:

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  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
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  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
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  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
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  • Fully cover the COVID-19 healthcare costs for our employees
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  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here.

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Colorado Residents Only:The hourly range for Colorado residents is $43,200to $76,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UnitedHealth Group offers the following benefits for this position, subject to applicable eligibility requirements: health, dental and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term and long-term disability insurance; business travel accident insurance; employee assistance program; paid time off; and employee-paid critical illness and accident insurance.

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What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: UnitedHealth Group, event operations, La Crosse, WI, Wisconsin, hiring immediately

Categories

Posted: 2021-01-22 Expires: 2021-03-28

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Event Operations Center Supervisor - La Crosse, WI or Remote Nationwide - 909594

UnitedHealth Group
La Crosse, WI 54601

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