12 days old

Facilities Support Associate - San Antonio, TX

San Antonio, TX 78205
  • Job Code

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)


WellMed provides concierge - level medical care and service for seniors, delivered by physicians and clinic staff that understand and care about the patient's health. WellMed's proactive approach focuses on prevention and the complete coordination of care for patients. WellMed is now part of the Optum division under the greater UnitedHealth Group umbrella.


Under general supervision, the Facilities Support Associate provides telephone, front desk reception duties, administrative support, and meeting coordination to the corporate offices.

In addition, the Facilities Support Associate provides direct support to end users on a variety of issues, such as identifying, researching, and resolving facilities problems and responding to personnel requests for facility support by phone or via email. To ensure service levels are maintained and are done in a timely manner, the Facilities Support Associate will document, track and monitor problems as well as create and manage escalation procedures. 

This position also provides support for the corporate mail room function and serves as a team member on assigned projects, assisting with communication coordination, documentation and recordkeeping.

Primary Responsibilities:

  • Serves as the receptionist for all departments in the building. Signs-in visitors according to policy and operates main phone line for the building.
  • Responsible for postage meter utilization, distribution of incoming/outgoing mail and the distribution of supplies and packages. 
  • Maintains conference room schedules, sets appointments and conference calls, creates phone relief schedules and places refreshment orders for meetings.
  • Responds to telephone calls, email and personnel requests for technical support.  Utilizes ServiceNow to enter and track work orders.  Responds to user with receipt confirmation of work orders and collects additional information as necessary.
  • Creates, completes, copies and distributes correspondences (i.e. letters, reports, memos, posters, announcements, notes, meeting agendas, invoice verifications and processing, etc.).
  • Orders office and break room supplies, forms and other applicable equipment.
  • Provides guidance and support to Facilities Maintenance Technicians.
  • Performs all other related duties as assigned.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-06 Expires: 2020-11-05

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Facilities Support Associate - San Antonio, TX

UnitedHealth Group
San Antonio, TX 78205

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