15 days old

Facility Management Specialist

Durham, NC 27709
  • Job Code

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

Your Role and Responsibilities

The position requested is for a Data Center/Facility specialist that works directly with our GNMA customer. Data Center Infrastructure Facilities Planning and Management is the process that defines the activities associated with the planning for and administration of the Data Centers, including raised floor rooms, server rooms, labs, and network closets. This includes Asset Management, Logistics, Escort Services, and on-call rotations at the RTP data center. This candidate is responsible for:

  • day-to-day management of activities associated with the planning for and administration of the RTP Data Center, including raised floor rooms, server rooms, labs, and network closets. This includes Asset Management, Logistics, Escort Services, and on-call rotations
  • contributing to monthly status reports and monthly management reviews
  • notifying the Operations manager of any issues or blockers that could impact program status.
  • shared Infrastructure Services components that may be shared with other data center customers as opposed to dedicated components that are provided exclusively for client Program infrastructure use. This includes the physical facility security ranging from the physical building to the security components in the server rooms
  • Enterprise Security Services ensure compliance with all client standards, policies and reporting requirements, all client Information Technology Security Policies, all National Institute of Standards and Technology

Required Technical and Professional Expertise
  • 3+ years of experience with data center HW platforms
  • 3+ years of experience with raised floor rooms, server rooms, labs, and network closets
  • Communication and customer service skills
  • Exceptional documentation skills
  • Fluency in English, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and process procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to read and understand service and work requests
  • Ability to work well in a team environment
  • Experience with large corporate environments preferred
  • Technology related certifications or training highly desirable
  • Excellent analytical and problem-solving abilities
  • Ability to obtain and maintain a Secret clearance

Preferred Technical and Professional Expertise
Preferred 3 or more years of experience with the following:
  • Knowledge and experience with Information Technology (IT) services and data center management either traditional and/or cloud-based environments
  • Skills in a formal PM discipline (PMI or other PM accreditation is a plus)
  • Experience with the Agile methodology
  • Experience with Federal Government contracts including security compliance guidelines for NIST 800-53 moderate and high impact baselines
  • Demonstrate knowledge of the client's industry key business issues and priorities
  • ITIL V3 Certification preferred

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.


Career growth

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employees strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

About IBM
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-10-08 Expires: 2019-11-07

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Facility Management Specialist

Durham, NC 27709

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