1+ months

Field Account Manager, TPA - Seattle, WA or Lake Oswego, OR - 896458

Seattle, WA 98104
  • Job Code
    896458

The TPA Field Account Manager is the "field-based Service Owner" responsible for the customer's total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or other field employee. In this position, a major role will be to conduct training/education with customers on UHC eServices and other eTools as appropriate. The TPA Field Account Manager will also be responsible for conducting open enrollment meetings.


Primary Responsibilities:

  • Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
  • Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team and conducting customer consultations as required
  • Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
  • Train customers on eServices. Expand customer expertise and reliance on eTools to drive usage and adoption
  • Maintain and provide customer information to the SAE/Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
  • Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
  • Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas to support SAE/AE
  • Establish and maintain strong and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
  • Coordinate ordering of enrollment materials/directories for customers
  • Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
  • Coordinate implementation activities such as processing transitional care cases
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
  • Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  • You will be asked to perform this role in an office setting or other company location
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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  • Previous sales, account mgt of customer service experience in the insurance or HR benefits industry
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Preferred Qualifications:

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  • Bachelor's degree
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  • Insurance license as required by law will need to be obtained
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  • Minimum 3 years of work experience in a sales, account management, or customer service role in the insurance industry
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  • Experience with TPA customers
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  • Previous experience which demonstrates the ability to work with employers, consumers, consultants, brokers
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  • Proficiency in Microsoft Word, PowerPoint, Excel and UHC eTools
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"Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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"Job Keywords: Field Account Manager, TPA, Seattle, WA, Washington, Lake Oswego, OR, Oregon

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Categories

Posted: 2020-10-23 Expires: 2020-12-30

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Field Account Manager, TPA - Seattle, WA or Lake Oswego, OR - 896458

UnitedHealth Group
Seattle, WA 98104

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