1+ months

Field Account Mgr, Specialty Benefits - Austin or San Antonio, TX

Austin, TX 78701
  • Job Code
    852013

UnitedHealthcare Employer & Individual is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.When you work with UnitedHealthcare Employer & Individual, what you do matters. It's that simple...and it's that challenging. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.

 

Regardless of your role at UnitedHealthcare Employer & Individual, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. This is your life's best work.(sm)


The Field Account Manager, Specialty Benefits is the "field-based Service Owner" responsible for the customer's total service experience with UnitedHealthcare specific to the ancillary products (dental, vision, life, disability, accident, critical illness, hospital indemnity and FMLA). This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the Strategic Account Executive, or other field employee.  In this position, a major role will be to conduct training/education with customers on UHC solution/tools and to conduct open enrollment meetings for the customer's employee population. The Field Account Manager, Specialty Benefits will service clients within our Key Accounts division (51-3,000 enrolled employees) who have Specialty Benefits in force.

 

You will be part of an elite team committed to growth with Specialty Benefits products and services. 

 

Primary Responsibilities

  • Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
  • Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
  • Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
  • Train customers on eServices
  • Expand customer expertise and reliance on eTools to drive usage and adoption
  • Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
  • Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
  • Establish and maintain strong and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
  • Coordinate ordering of  enrollment materials/directories for customers
  • Coordinate resolution of pre - implementation service and eligibility issues with Implementation Management Organization
  • Coordinate implementation activities such as processing transitional care cases
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
  • Coordinate and deliver billing reconciliations to customers (Quarterly, Annually, or as appropriate for the customer type/size)  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2019-10-11 Expires: 2019-12-12

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Field Account Mgr, Specialty Benefits - Austin or San Antonio, TX

UnitedHealth Group
Austin, TX 78701

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