20 days old

Financial Center Manager- Macon/Warner Robbins Area

Centerville, GA 31028
**Job Description:**

Financial center managers (FCMs) operate as business owners and are responsible for fostering a team environment and instilling an effective client-centric, sales and risk culture within the center, demonstrating that we are here collectively to help our customers achieve their financial goals. The FCM holds a critical role, ensuring operational excellence of the center and that all aspects of the center run effectively and cohesively.

**Primary Responsibilities**

**General Management**

Responsible for building client traffic, engaging and appropriately routing clients and client retention

Responsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clients

Responsible for building and maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goals

**Risk Management and Operational Excellence**

Drive operational excellence by engaging staff on business strategy and performance results

Execute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvement

Emphasize the need to exceed metrics while also focusing on long-term strategies and goals

Adhere to and enforce internal and regulatory policies, procedures and processes

Proactively identify and manage risk in business, product and service transactions

Monitor client-calling activities and ensure we develop the proper client engagement

Successfully resolve customer issues and escalations in a timely and professional manner

Responsible for associate and customer safety

**Client Experience & Revenue Growth**

Know the centers customer base, including top clients; understand their needs and connect them with teammates who can help them with their financial needs

Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metrics

Lead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall One Team revenue growth

Ensure all appointments are assigned to the appropriate financial center associate

Drive client relationship management and assist with sales and sales leadership

Understand the drivers of, and opportunities to enhance, client satisfaction in the center

Ensure tight connection with the market sales manager and other One Team leaders/partners

Service customers using self-service technologies, such as ATMs, online banking or mobile banking

Hold associates accountable to deliver against our revenue strategy

**Talent Management**

Responsible for oversight of associates in the center

Observe, model and coach the financial center team on proper execution of risk and service strategy

Personally invest in talent through interviewing and hiring service and operational associates

Ensure training is completed on time, and continue investment in ongoing education

Drive associate performance through active and continuous coaching, continued education and performance plans

**Required skills:**

- A minimum of three years recent experience building, leading, managing and coaching a team

- Proven results exceeding goals in a customer-centric, results-driven environment

- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

- Proven record of balancing risk and making sound decisions while achieving business goals

- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

- Proficiency in computer skills and professional programs (for example, Microsoft Office)

- Ability to pass pre-employment assessments and compliance requirements

- Availability to work weekends and/or extended hours as required to run the business

**Desired skills:**

- Undergraduate degree

- Bilingual (fluent verbal and written)

- Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

**Posting Date** : 07/25/2018

**Location** :

Centerville, GA, Centerville Bldg, 2770 Watson Blvd,

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Financial Center Manager- Macon/Warner Robbins Area

Bank of America
Centerville, GA 31028

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast