17 days old

Fraud Client Services Representative

Bank of America
Newark, DE
  • Job Code
Company Bank of America

Job Title Fraud Client Services Representative

Jobid bankofamerica-18023296NewarkDE

Location: Newark, DE, 19713, USA

Description **Job Description:**

The Fraud Client Services Representative reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor

**Required skills:**

+ Ability to work within the operating hours and days for this position as outlined in the posted job requisition.

+ Customer service experience, demonstrated commitment to providing quality customer service.

+ Proven history of dependability.

+ Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer.

+ Ability to work a flexible schedule to meet business needs.

+ Experience working in a team environment.

+ Ability to think critically and use good, sound judgment in decision making.

+ Self-motivated and goal-oriented.

+ Excellent verbal and written communication skills.

+ Ability to effectively handle difficult client issues.

+ Proficiency in dealing with customers issues in both a routine and complex environment.

+ Ability to multi-task and proven track record of working independently.

+ Ability to adapt quickly to changes in the environment.

**Desired skills:**

+ College degree or commensurate work experience preferred.

+ 2-4 years of customer service experience.

+ Inbound/Outbound call center experience.

+ Banking/financial services experience.

+ Knowledge of banking operations.

**Posting Date** : 05/30/2018

**Location** :

Newark, DE, Deerfield V, 655 Paper Mill Rd,

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 2nd shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Fraud Client Services Representative

Bank of America
Newark, DE

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Bank of America
Newark, DE

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