28 days old

Freight Services Account Manager

Transportation Impact
Charlotte, NC 28202
Freight Services Account Manager


About Us:


Transportation Impact is a supply chain spend-management firm headquartered in Emerald Isle, N.C. Founded in 2008, the company offers a portfolio of supply chain services and technologies that help large companies reduce the costs associated with small package and freight shipping. 


To date, Transportation Impact has been honored to have achieved multiple awards, to include the following:

  • Business North Carolina's Best Employer in North Carolina Three Year Honoree

  • Inc. Magazine Best Workplaces Four Year Honoree 

  • Inc. Magazine Inc. 5000 Fastest Growing Companies in America Eight Year Honoree

  • North Carolina Top 100 Private Companies Three Year Honoree 

  • NC Mid-Market Fast 40 Three Year Honoree 

  • Eastern NC Better Business Bureau Torch Award for Marketplace Ethics Four Year Honoree 

  • 2018 CAI Ovation Award for Corporate Social Responsibility 

  • 2019 NC Tech Best Tech Company to Work For Award

Our amazing benefits package includes company insurance with a generous company contribution, PTO, employee birthdays off, paid holidays, 401(k) with company match and discretionary profit sharing, discretionary company bonus incentive, quarterly employee events, relaxed dress code, and a beautiful corporate office just steps from the beach just to name a few! 


We are also very proud of our corporate culture and commitment to giving back to the community. To learn more about our company, go to https://transportationimpact.com/about-us/




The Freight Services Account Manager is directly responsible for the successful account management of new and existing Freight Services clients. This position may also be responsible for the management of other Freight Services support staff.



  • Operate as a liaison to communicate and convey pertinent information to relevant departments

  • Assist in the creation of SOPs that are critical to Freight client operations and requirements

  • Conduct monthly or quarterly client reviews to ensure client satisfaction

  • Conduct periodic review of the service, products, and opportunities available to client. Make recommended changes as needed

  • Build and maintain relationships with new client employees that play key role in TI relationship

  • Provide feedback to management and other stakeholders on relevant updates or missed milestones

  • Build and maintain industry knowledge in an effort to recommend changes or opportunities that can enhance client success

  • Train junior employees on important client characteristics and account management practices; manage staff as needed, if applicable

  • Conduct any other tasks or duties as assigned

Required Education and Experience/Preferred Education and Experience

  • Requires a Bachelors Degree in Business, Logistics, or an equivalent combination of relevant education and/or experience

  • Transportation or logistics industry experience strongly preferred

  • Prior Freight account management experience strongly preferred

  • Prior management skills are strongly preferred

  • Experience with customer service, preferably working with external customers

  • Product knowledge of supply chain management software (TMS)

  • Proficient in using Microsoft Office (Outlook, PowerPoint, Word, Excel)

  • Demonstrated strategic thinking, problem solving, and leadership ability

  • Proven track record of success in developing and executing business plan strategies and meeting goals

  • Strong process/project management skills with ability to follow up and hold others accountable

  • Ability to effectively communicate with an executive presence

  • Ability to draw information from others and successfully influence change

  • Sense of urgency with ability to prioritize with an emphasis on quality

  • Excellent customer service skills

Position Type/Expected Hours of Work


This is a full-time position. Occasional evening and weekend work may be required. Moderate travel is expected for this position. Due to need for client support, this position is preferably located in the Charlotte, NC area.


How to Apply:

Candidates must submit resume with a cover letter detailing salary range requirements. Salary will be competitive and commensurate with experience.


For more information, visit www.transportationimpact.com. Transportation Impact is an Equal Opportunity Employer.  



Posted: 2020-10-29 Expires: 2020-11-28

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Freight Services Account Manager

Transportation Impact
Charlotte, NC 28202

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