26 days old

Front and Back Office Medical Assistant - Glastonbury, CT - 893540

Glastonbury, CT 06033
  • Job Code

Do you have compassion"and a passion to help others? Transforming healthcare and millions of"lives as a result starts with the values you embrace and the passion you bring"to achieve your life's best work.(sm)"

ProHealth Physicians, part of OptumCare

If"you want to get way ahead in your career, it makes sense to be with an"organization's that's way ahead of the curve. Formed in 1997, ProHealth"Physicians has grown to become Connecticut's leading primary care physician"organization. With over 90 locations throughout the state of Connecticut, our"family of primary care doctors and specialists care for more than 360,000"people statewide. In fact, ProHealth serves every county and provides roughly"ten percent of the primary care delivered to patients in the state. We're"leaders in thinking and in serving our communities. For instance, we're a C.M.S. approved"Accountable Care Organization (ACO), covering over 30,000 Medicare patients"associated with our community-based primary care providers. We're also"nationally recognized as a NCQA Level III Medical Home. That kind of"progressive leadership makes us perfect fit for OptumCare and UnitedHealth"Group's expanding family of providers. This is a place where you can stay way"ahead as you do your life's best work.(sm)


Glastonbury"Pediatric & Adolescent Medicine, part of ProHealth Physicians"(OptumCare Co), has an immediate opening for a friendly, patient focused and"detailed oriented Front and Back Office Medical Assistant to join our team. This is a full time 40 hour position and the office"hours will be variable between 7:30am to 6:30pm. Possible rotating Saturdays (8:00am -"12:00pm). The position will be front"desk administrative with back office responsibilities only for coverage. May be"asked to float to other practices for coverage. Schedule to be determined by the Practice"Manager upon hire.

Primary Responsibilities:
  • The Front and Back Office Medical Assistant"supports the Care team and its patients through patient care, clinical and"administrative tasks including patient intake, receiving and responding to"patient phone calls, and documenting patient interactions.
  • The MA performs duties within their scope"of practice delegated by, and under the supervision of, a provider or"physician.
  • Performs all duties within the scope"of a Medical Assistant's practice
  • Performs EKGs and other office"testing
  • Performs quality control checks on"equipment
  • Rooms patients according to policy"and procedures, prepares patient for examination
  • Records patient care documentation"in the medical record accurately and in a timely manner
  • Coordinates patient care as directed"by physicians, company standards and policies
  • Respects patient confidentiality at"all times and treats patients with courtesy and respect
  • Organizes exam and treatment rooms,"stocks and cleans rooms and sterilizes instruments
  • Practices standard infection control"precautions
  • Telephone and in-person screening"limited to intake and gathering of information without requiring the exercise"of judgment based on clinical knowledge
  • Carries out standing orders"consistent with ProHealth' s policies and procedures
  • Schedules tests, treatments and"follow-up visits on behalf of patients
  • In advance of the visit, perform"Pre-visit Preparation to confirm that all needed information is available
  • Informs new and existing"patients/families about how to access information about their healthcare team
  • Ensures all policy and procedures"are followed including infection control, patient confidentiality and privacy
  • Actively participate in regular team"meetings and quality improvement activities
  • Responsible for conducting outreach"to patients identified on monthly clinical performance reports
  • Schedule" appointments and triage appointment requests for urgency according to" approved protocols and consistent with ProHealth's Appointment and" Scheduling Guidelines. Consult a licensed clinician for clinical decision" making whenever necessary
  • Greet" patients and conduct check-in process: Load or update insurance" information as needed- Scan insurance card(s)- Post payments received in" practice management system and provide system-generated receipts
  • Monitor" daily reminder call logs. Conduct outreach to patients requiring" appointments (reschedule patients who cancel and call patients whose" appointments were not successfully confirmed). Contact patients who "no" show" for follow up appointments for chronic conditions or preventive care
  • Schedule" follow up appointments with specialists, lab, radiology, etc. on behalf of" patients
  • Scan" and index documents into the EHR; ensure that necessary documents, lab" results, etc. are available in advance of patient visits
  • Close" payment batch(es) at the end of each shift and assemble and balance" batch(es) according to ProHealth cash control procedures
  • Maintain" knowledge of current OSHA and CLIA regulations, and ProHealth policies
  • Performs all other related duties as"assigned

**$1000 Sign On Bonus for External"Candidates**


You'll be rewarded"and recognized for your performance in an environment that will challenge you"and give you clear direction on what it takes to succeed in your role as well"as provide development for other roles you may be interested in.

Required Qualifications:
  • High school graduate or GED"equivalent
  • Graduate of an accredited MA program
  • Medical Assistant Certification/Registration"required - CMA or RMA required within 120 days of hire.
  • Basic computer literacy
  • Employees"are required to screen for symptoms using the ProtectWell mobile app,"Interactive VoiceResponse (i.e.,"entering your symptoms via phone system) or a similar UnitedHealth Group"approved symptom screener prior to entering the work site each day, in order to"keep our work sites safe. Employees must"comply with any state and local masking orders. In addition, when in a"UnitedHealth Group building, employees are expected to wear a mask in areas"where physical distancing cannot be attained
  • You will be provisioned with appropriate Personal Protective"Equipment (PPE) and are required to perform this role with patients and members"on site, as this is an essential function of this role
Preferred Qualifications:
  • Experience working with an electronic"health record
  • Knowledge of medical terminology
  • Knowledge of ICD - 10 and CPT coding"
  • Minimum of one year of Medical"Assistant/Medical Receptionist experience, preferably in a health care setting

Physical & Mental"Requirements:

  • Ability to lift, push or pull >35"lbs. with assistance
  • Ability to stand for extended"periods of time
  • Ability to use fine motor skills to"operate equipment and / or machinery
  • Ability to receive and comprehend"instructions verbally and / or in writing
  • Ability to use logical reasoning for"simple and complex problem solving
  • Occasionally requires exposure to"communicable diseases or bodily fluids
  • Ability to discriminate shades of"color when reading dipstick

Careers with Optum. Here's the idea. We"built an entire organization around one giant objective; make the health system"work better for everyone. So when it comes to how we use the world's large"accumulation of health-related information, or guide health and lifestyle"choices or manage pharmacy benefits for millions, our first goal is to leap"beyond the status quo and uncover new ways to serve. Optum, part of the"UnitedHealth Group family of businesses, brings together some of the greatest"minds and most advanced ideas on where health care has to go in order to reach"its fullest potential. For you, that means working on high performance teams"against sophisticated challenges that matter. Optum, incredible ideas in one"incredible company and a singular opportunity to do your life's best"work.(sm)


**PLEASE"NOTE** The Sign On"Bonus is only available to external candidates. Candidates who are"currently working for a UnitedHealth Group, UnitedHealthcare or a related"entity in a full time, part time, or per diem basis ("Internal Candidates") are"not eligible to receive a Sign On Bonus.



Diversity creates a healthier atmosphere:"UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action"employer and all qualified applicants will receive consideration for employment"without regard to race, color, religion, sex, age, national origin, protected"veteran status, disability status, sexual orientation, gender identity or"expression, marital status, genetic information, or any other characteristic"protected by law.


UnitedHealth Group is a drug - free workplace."Candidates are required to pass a drug test before beginning employment.


Job Keywords: MA, Medical Assistant, CT,"Connecticut, Glastonbury, Primary Care, Pediatrics



Posted: 2020-11-03 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Front and Back Office Medical Assistant - Glastonbury, CT - 893540

UnitedHealth Group
Glastonbury, CT 06033

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