1+ months

GC LIVE CHAT REP

Houston, TX 77002
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003ESay goodbye to robotic chats! As a Live Chat Consultant you bring the human side, with a mission to respond and take ownership of the Sales and Customer Service interactions (inbound Chats and Outbound Calls to customers on the Home Depot Live Engage platform). You\u0027ll provide the right solution in a fashion that makes it surprisingly easy and exciting for each customer. Create that WOW Blinds.com experience! If you can type like the speed of a cheetah (okay maybe not exactly 100% like a cheetah, but fairly fast), this role could be a strong fit for you!\u003Cbr /\u003E\u003Cbr /\u003E\u003Cp class=\u0022x_x_x_x_x_x_x_x_x_Default\u0022\u003EWhy work here? Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world\u0026rsquo;s largest online window covering company, and we\u0026rsquo;ve got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we\u0026rsquo;re pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth.\u003C/p\u003E\u003Cp class=\u0022x_x_x_x_x_x_x_x_x_Normal1\u0022\u003EThat means you\u0026rsquo;ll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology \u0026mdash; ultimately to provide incredible customer and associate experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment.\u003C/p\u003E\u003Cp class=\u0022x_x_x_x_x_x_x_x_x_Default\u0022\u003EWe\u0026rsquo;re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston\u0026rsquo;s Top Workplaces (Houston Chronicle) and Houston\u0026rsquo;s Best and Brightest.\u003C/p\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E90%- Respond to customer interactions and maintain customer loyalty by providing the right solution to everyone you encounter. Treat every chat just like a phone call, doing whatever needs to be done, every time, whether sales or service related, and create raving fans by following best practices and SOPs \u003Cbr /\u003E 10%- Set professional, measurable goals for yourself and strive to attain them; continuously improve yourself and others around you\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EThis position reports to Manager, Live Chat \u003Cbr /\u003EThis position has no Direct Reports\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a associate\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience: \u003C/strong\u003E2 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003EPrevious LivePerson or LiveEngage experience a plus; inside sales experience a plus\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003EExcellent communication skills, both oral and written outbound calls may be needed to follow up \u003Cbr /\u003EMust demonstrate exemplary organizational skills, ability to multi-task and carry out assigned duties independently \u003Cbr /\u003EAbove-average typing and computer skills including Windows, Microsoft Office \u003Cbr /\u003ESuite and the ability to quickly navigate the Internet \u003Cbr /\u003EFlexible and adaptable, including nights and weekends; able to work in an ever changing, fast-paced environment \u003Cbr /\u003EMust adhere to work schedule \u003Cbr /\u003EAbility to perform with minimal supervision\u003C/div\u003E

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Posted: 2020-02-12 Expires: 2020-04-11

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GC LIVE CHAT REP

Home Depot
Houston, TX 77002

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