5 days old

Global Marketing Senior Manager- Commercial Innovation (Design Strategy)

Amgen
Thousand Oaks, CA 91360
  • Job Code
    115253124
Amgen

Job ID: R-84559
Location: Thousand Oaks, CA, US 91360

Amgen's Global Commercial Innovation team is recruiting for a Design Strategy Senior Manager, General Medicine located at Amgen's corporate headquarters in Thousand Oaks, California. The role involves developing the 'beyond the molecule' experience for people navigating health challenges in the context of their lives. At Amgen, our mission to serve patients allows us to see patients as people - more than just their health or the medicines they take.

The Global Commercial Innovation team delivers on Amgen's vision of patient-focused, human-centered innovation. The Senior Manager will be responsible for facilitating integration of the patient voice across the product lifecycle -- developing ecosystem experience requirements for multiple prioritized programs. This work involves applying design thinking methods of insight generation and synthesis, ideation and iteration to ensure Amgen therapies meaningfully meet the needs of patients and providers at launch and evolve through life cycle management to improve the customer experience.

The Global Commercial Innovation team deploys a range of patient voice collection techniques and human-centered design research methods. These generative activities inform a range of solutions within an ecosystem of care. One of the critical outputs is the translation of needs into commercial requirements, outlining what patients will be willing to adopt and what will be viable in the market.

The Senior Manager helps to define and deliver a Therapeutic Area's (TA's) Global Commercial Innovation strategy. S/he will report to the Director. The Senior Manager will be responsible for the quality of deliverables for multiple, concurrent projects with critical deadlines. The Senior Manager will be responsible for ensuring output is meaningful for patients and the business while evolving Design Strategy and Patient Voice capabilities within the larger Global Marketing group.

The role involves communication with a full range of internal stakeholders including global, regional and country functions such as marketing, market research, Office of Commercialization Excellence, operations, R&D, digital, compliance, corporate affairs, and regulatory/legal. The successful candidate will interact with key internal partners that span diverse groups and will define objectives and obtain alignment.

This role will require travel (20% domestic/international), and occasionally communication with colleagues and users outside office hours is expected.

Primary Responsibilities :
  • Supports and partners with Global Marketing Leads by facilitating Amgen's ecosystem solution-building process, from prioritization of insights, through definition and prioritization of problem statements, creating and maintaining design strategy roadmaps, and ideation and validation of ecosystems of solutions
  • Develops beyond the molecule solution-building deliverables in support of the Global Marketing Lead(s): Solution Ecosystem, Design Strategy Map, Design Principles
  • Provides project management in support of Global Marketing Lead for beyond the molecule solution-building process and outputs
  • Partners effectively, ensuring smooth transitions from insights partners to internal solution providers, championing the development of beyond the molecule deliverables
  • Aligns solution-building across Global/ Regional/ Local market teams (including maintaining repository of brand ecosystems)
  • Contributes to the sharing of learnings and best practices across products & across Global/ Regional/ Local market teams


Basic Qualifications

  • Doctorate degree and 2 years of experience in human-centered design and/or experience in design strategy and/or marketing

OR
  • Master's degree and 4 years of experience in human-centered design and/or experience in design strategy and/or marketing

OR
  • Bachelor's degree and 6 years of experience in human-centered design and/or experience in design strategy and/or marketing

OR
  • Associate degree and 10 years of experience in human-centered design and/or experience in design strategy and/or marketing

OR
  • High school diploma / GED and 12 years of experience in human-centered design and/or experience in design strategy and/or marketing


Preferred Qualifications
  • Background and advanced training in human-centered design and design strategy
  • 3+ years of experience interacting with and/or representing patients and /or consumers
  • 2+ years of experience in regulated health care or life sciences industry addressing chronic illnesses
  • Experience with patient journey or consumer experience frameworks
  • Experience with the commercial and product development process or disease area expertise
  • Excellent verbal and written communication skills; includes strong inter-personal skills with demonstrated ability to work effectively across the matrix
  • Flexibility to work within a fast-changing environment and cope with degrees of ambiguity
  • Innovation experience from concept to launch
  • Familiarity and interest in insight-driven service design solutions
  • Demonstrated ability to work cross-functionally, experience producing business results, and outstanding organizational skills
  • Experience planning, leading, and facilitating workshops
  • Ability to synthesize data into executive level communications and presentations
  • Proven ability to proactively problem-solve in a matrix environment
  • Proven management experience with projects and vendors


Empathic and passionate individual with the ability to build meaningful experiences with patients/caregivers, understanding the impact of living with a specific disease (Cardiovascular, Oncology, Neuroscience, Bone and/or Inflammation)

The successful candidate is expected to bring an inquisitive mind and breadth of expertise in healthcare to the organization. A background in system thinking, visualization, design methods, patient journeys, and co-creation with patients and customers are foundational cornerstones for this role.

We understand that to successfully sustain and grow as a global enterprise and deliver for patients - we must ensure a diverse and inclusive work environment.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI115253124

<b>Amgen</b><br/><br/><b>Job ID: </b>R-84559<br/><b>Location: </b>Thousand Oaks, CA, US 91360<br/><br/>Amgen's Global Commercial Innovation team is recruiting for a Design Strategy Senior Manager, General Medicine located at Amgen's corporate headquarters in Thousand Oaks, California. The role involves developing the 'beyond the molecule' experience for people navigating health challenges in the context of their lives. At Amgen, our mission to serve patients allows us to see patients as people - more than just their health or the medicines they take.<br><br>The Global Commercial Innovation team delivers on Amgen's vision of patient-focused, human-centered innovation. The Senior Manager will be responsible for facilitating integration of the patient voice across the product lifecycle -- developing ecosystem experience requirements for multiple prioritized programs. This work involves applying design thinking methods of insight generation and synthesis, ideation and iteration to ensure Amgen therapies meaningfully meet the needs of patients and providers at launch and evolve through life cycle management to improve the customer experience.<br><br>The Global Commercial Innovation team deploys a range of patient voice collection techniques and human-centered design research methods. These generative activities inform a range of solutions within an ecosystem of care. One of the critical outputs is the translation of needs into commercial requirements, outlining what patients will be willing to adopt and what will be viable in the market.<br><br>The Senior Manager helps to define and deliver a Therapeutic Area's (TA's) Global Commercial Innovation strategy. S/he will report to the Director. The Senior Manager will be responsible for the quality of deliverables for multiple, concurrent projects with critical deadlines. The Senior Manager will be responsible for ensuring output is meaningful for patients and the business while evolving Design Strategy and Patient Voice capabilities within the larger Global Marketing group.<br><br>The role involves communication with a full range of internal stakeholders including global, regional and country functions such as marketing, market research, Office of Commercialization Excellence, operations, R&D, digital, compliance, corporate affairs, and regulatory/legal. The successful candidate will interact with key internal partners that span diverse groups and will define objectives and obtain alignment.<br><br>This role will require travel (20% domestic/international), and occasionally communication with colleagues and users outside office hours is expected.<br><br>Primary Responsibilities :<br><ul><li>Supports and partners with Global Marketing Leads by facilitating Amgen's ecosystem solution-building process, from prioritization of insights, through definition and prioritization of problem statements, creating and maintaining design strategy roadmaps, and ideation and validation of ecosystems of solutions</li><li>Develops beyond the molecule solution-building deliverables in support of the Global Marketing Lead(s): Solution Ecosystem, Design Strategy Map, Design Principles</li><li>Provides project management in support of Global Marketing Lead for beyond the molecule solution-building process and outputs</li><li>Partners effectively, ensuring smooth transitions from insights partners to internal solution providers, championing the development of beyond the molecule deliverables</li><li>Aligns solution-building across Global/ Regional/ Local market teams (including maintaining repository of brand ecosystems)</li><li>Contributes to the sharing of learnings and best practices across products & across Global/ Regional/ Local market teams</li></ul><br><br>Basic Qualifications <br><br><ul><li> Doctorate degree and 2 years of experience in human-centered design and/or experience in design strategy and/or marketing </li></ul><br>OR<br><ul><li> Master's degree and 4 years of experience in human-centered design and/or experience in design strategy and/or marketing </li></ul><br>OR<br><ul><li> Bachelor's degree and 6 years of experience in human-centered design and/or experience in design strategy and/or marketing </li></ul><br>OR<br><ul><li>Associate degree and 10 years of experience in human-centered design and/or experience in design strategy and/or marketing </li></ul><br>OR<br><ul><li> High school diploma / GED and 12 years of experience in human-centered design and/or experience in design strategy and/or marketing </li></ul><br><br>Preferred Qualifications <br><ul><li>Background and advanced training in human-centered design and design strategy</li><li>3+ years of experience interacting with and/or representing patients and /or consumers</li><li>2+ years of experience in regulated health care or life sciences industry addressing chronic illnesses</li><li>Experience with patient journey or consumer experience frameworks</li><li>Experience with the commercial and product development process or disease area expertise</li><li>Excellent verbal and written communication skills; includes strong inter-personal skills with demonstrated ability to work effectively across the matrix</li><li>Flexibility to work within a fast-changing environment and cope with degrees of ambiguity</li><li>Innovation experience from concept to launch</li><li>Familiarity and interest in insight-driven service design solutions</li><li>Demonstrated ability to work cross-functionally, experience producing business results, and outstanding organizational skills</li><li>Experience planning, leading, and facilitating workshops</li><li>Ability to synthesize data into executive level communications and presentations</li><li>Proven ability to proactively problem-solve in a matrix environment</li><li>Proven management experience with projects and vendors</li></ul><br><br>Empathic and passionate individual with the ability to build meaningful experiences with patients/caregivers, understanding the impact of living with a specific disease (Cardiovascular, Oncology, Neuroscience, Bone and/or Inflammation)<br><br>The successful candidate is expected to bring an inquisitive mind and breadth of expertise in healthcare to the organization. A background in system thinking, visualization, design methods, patient journeys, and co-creation with patients and customers are foundational cornerstones for this role.<br><br>We understand that to successfully sustain and grow as a global enterprise and deliver for patients - we must ensure a diverse and inclusive work environment.<br><br>Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.<br><br>We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.<br><br>Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.<br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/NaALDLUjBzbefRBOuqRMb"> <p>PI115253124</p>

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Posted: 2019-11-07 Expires: 2019-12-08

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Global Marketing Senior Manager- Commercial Innovation (Design Strategy)

Amgen
Thousand Oaks, CA 91360

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