8 days old

Guest Services Manager

Sodexo
Chapel Hill, NC 27514

Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

 

Sodexo is seeking a Guest Services Manager for UNC Hospital, a 900 bed facility in Chapel Hill, NC to supervise Mid-Day Shift (12 Noon start time) overseeing a team of 30.  This position is responsible for greeting and assisting guests arriving to and departing from the facility, accessing confidential patient info and transporting patients, as needed.   The ideal candidate will have previous leadership experience, strong communication skills, computer skills, and excellent time management capabilities.   The successful candidate needs to have previous Guest Services experience, outgoing personality and the ability to multi-task and work with the public.  In addition, this role will provide assistance to patient transportation as the needs of the business warrant. Experience in a large medical facility is preferred.

 

 

Is this opportunity right for you? We are looking for candidates who:

 

  • have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
  • have customer service and/or guest satisfaction in a health care or hospitality;
  • creating work schedules;
  • possess strong leadership skills and has the ability to work independently to drive program;
  • monitor compliance and reach project target dates of completion;
  • are results and safety driven;
  • are proficient with computers and other technology.  This could include experience with EPIC and MS Office.

 

Learn more about at  Sodexos Benefits 

 

 

Not the job for you?

At Sodexo, we offer management positions in Corporate, Schools, Universities, Government and Agencies, Health Care and Senior Living locations across the United States. 

 

 

Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.  Make an Immediate Impact.

 

 

 

Position Summary

Provides direction, guidance, and supervision for hospitality services (including but not limited to Front Desk , Reservations, Concierge, Janitorial, Housekeeping) at client accounts to ensure guest satisfaction and retention for the Company.Key Duties-Directs daily operations of hospitality services to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines. -Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards. -Establishes operating standards, implements quality improvements and communicates them. -Identifies and responds to client or guest concerns

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years          

Basic Functional Experience 2 years experience in supply chain, purchasing, diversity initiatives, or a related fieldSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Categories

Posted: 2020-10-13 Expires: 2020-11-12

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Guest Services Manager

Sodexo
Chapel Hill, NC 27514

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