26 days old

HDDC STORE MANAGER - SAN DIEGO, CA

San Diego, CA 92101
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003C/strong\u003E\u003Cbr /\u003E The Home Depot Design Center (HDDC) Store Manager is accountable for leading profitable operations of the Design Center. This role oversees all operations for the HDDC. The Store Manager is responsible for achieving profitability by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial reports to identify operational opportunities, monitoring market trends and competition, and executing effective game plans to consistently improve in all of these areas. The position will act as a liaison between regional and district leadership teams and the HDDC by effectively communicating the company\u0027s retail strategy and ensuring its execution through strategic planning and timely follow-up. This role must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. The role will also be responsible for their direct reports and indirect reports regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions. A successful HDDC Store Manager will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMajor Tasks and Key Responsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E40% Drive Sales, Service, and Profit\u003Cbr /\u003E -Assesses sales, service and profitability opportunities, and creates effective game plans to accomplish necessary improvements\u003Cbr /\u003E -Exercise judgment and discretion alone, and in conjunction with the Assistant Store Managers and Supervisors, in the day-to-day operations\u003Cbr /\u003E -Analyze and interpret sales, financial reporting to assess opportunities, and provide guidance to leadership to consistently improve in opportunities\u003Cbr /\u003E -Reviews and analyzes safety performance; identifying trends and implementing appropriate game plans for improvement\u003Cbr /\u003E -Observes customer service levels, and provides coaching and mentoring to Assistant Store Managers on addressing customer service and sales opportunities and resolve escalated customer care issues\u003Cbr /\u003E -Teaches, coaches, and trains associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability\u003Cbr /\u003E -Ensures execution of the company\u0027s strategy and direction through playbooks and priority communications\u003Cbr /\u003E -\u0022Walks\u0022 the competition and monitors market-level trends\u003C/p\u003E\u003Cp\u003E40% People\u003Cbr /\u003E -Facilitates weekly staff meetings with Assistant Store Managers and Supervisors to establish and implement design center goals and objectives\u003Cbr /\u003E -Empowers and inspires all associates to make an emotional connection with customers\u003Cbr /\u003E -Engages with associates, conducts regular town halls, and resolves people issues such as morale and training needs, etc.; Responds promptly to escalated associate relations issues by partnering with HR and AR\u003Cbr /\u003E -Develops leaders and builds a deep talent bench for leaders by driving the succession planning and selection\u003Cbr /\u003E -Drives the development of Assistant Store Managers by conducting annual and mid-year reviews, reviewing individual development plans and providing performance feedback\u003Cbr /\u003E -Ensures adherence to major and minor work rule policies referenced in the Standards of Performance and all company SOPs\u003C/p\u003E\u003Cp\u003E20% Operational Excellence\u003Cbr /\u003E -Identifies areas of opportunity and creates a game plan for improving operational excellence in key areas\u003Cbr /\u003E -Creates a safe working environment and a culture of operational excellence\u003Cbr /\u003E -Leverages sales and profit opportunities through P\u0026L management\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ENature and Scope\u003C/strong\u003E\u003Cbr /\u003E Reports to General Manager HDDC\u003Cbr /\u003E This position has 3-5 direct reports\u003Cbr /\u003E Travel between locations required\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPhysical Job Requirements\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EWorking Conditions\u003C/strong\u003E\u003Cbr /\u003E Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomforts from factors such as dust, fumes or odors, extreme temperatures, loud noise, strong drafts or bright lights.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Requirements\u003C/strong\u003E\u003Cbr /\u003E Must be 18 years or older\u003Cbr /\u003E Must be legally permitted to work in the United States\u003Cbr /\u003E Must be able to pass all state and local safety certifications\u003Cbr /\u003E 8 years of relevant work experience\u003Cbr /\u003E Knowledge, skills and abilities typically acquired through completion of a high school diploma and/or GED\u003Cbr /\u003E Ability to work a flexible, minimum 55-hour weekly schedule\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003Cbr /\u003E Bachelor\u0027s degree program or equivalent degree in a field of study related to the job program or equivalent degree in a field of study related to the job\u003Cbr /\u003E 10\u002B years prior merchandising and/or operational experience\u003Cbr /\u003E 6\u002B years leadership experience, preferably big box retail or specialty/design\u003Cbr /\u003E Ability to work in a fast paced environment\u003Cbr /\u003E Strong verbal and written communication skills\u003Cbr /\u003E Skilled in Microsoft Office Suite\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ECompetencies\u003C/strong\u003E\u003Cbr /\u003E Collaborates\u003Cbr /\u003E Communicates Effectively\u003Cbr /\u003E Customer Focus\u003Cbr /\u003E Decision Quality\u003Cbr /\u003E Develops Talent\u003Cbr /\u003E Drives Engagement\u003Cbr /\u003E Drives Results\u003Cbr /\u003E Drives Vision and Purpose\u003Cbr /\u003E Ensures Accountability\u003Cbr /\u003E Manages Conflict\u003Cbr /\u003E Plans and Aligns\u003Cbr /\u003E Self Development\u003C/p\u003E\u003C/div\u003E

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Posted: 2020-06-08 Expires: 2020-07-08

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HDDC STORE MANAGER - SAN DIEGO, CA

Home Depot
San Diego, CA 92101

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