1+ months

HDE Project Specialist

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The HDE Project Specialist is responsible for utilizing The Home Depot At Home Services systems and processes to manage exceptions in jobs and find solutions. This position is responsible for ensuring the customer experience through working with a variety of different jobs at different stages of completion. They will analyze and interpret data and reports to identify factors creating road blocks towards completion and resolutions of jobs.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 30% - Manage exceptions in jobs when they don\u0027t move through the installation process and finds solutions to closure. \u003Cbr /\u003E 30% - Partner with customers, installers, field personnel, vendors, branch support, and all other parties as required to find solutions to exceptions. \u003Cbr /\u003E 10% - Follow a daily and weekly cadence for resolving issues on a timely basis. \u003Cbr /\u003E 10% - Act as primary source of contact for issues for an entire division in an effort to reduce cycle times on jobs. \u003Cbr /\u003E 20% - Analyze and interpret data contained in multiple reports on a daily basis or as needed.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Operations Manager. \u003Cbr /\u003E This position has 0 direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area.\u0026nbsp;\u003Cspan\u003EAny unpleasant conditions would be infrequent and not objectionable.\u003C/span\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E1 years\u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E \u003C/strong\u003E- Ability to communicate clearly and concisely (both written and verbal). \u003Cbr /\u003E - Proven ability to manage multiple projects simultaneously; keep accurate records and follow up as necessary. \u003Cbr /\u003E - Strong sense of urgency and problem solving skills. \u003Cbr /\u003E - Ability to work as part of a team. \u003Cbr /\u003E - Highly organized approach and ability to work in a fast paced environment to meet daily, weekly, and monthly goals.\u003C/div\u003E
Posted: 2020-07-31 Expires: 2020-10-10

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HDE Project Specialist

Home Depot
Atlanta, GA 30303

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