17 days old

HDIS Knowledge Base Admin

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe Knowledge Base Administrator is responsible for creating and writing various types of user documentation, including how-to guides, standard operation procedures (SOPs), articles, or instructions. They will also be responsible for the day-to-day management of content on the Home Depot\u0026rsquo;s Knowledge Base portal. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with internal business partners frequently in order to understand required content.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E50% Research, outline, write, and edit new and existing operational policies, procedures and manuals, working closely with various departments to understand requirements\u003C/p\u003E\u003Cp\u003E20% Responsible for proactive reviews of Knowledge and SOP material to ensure current processes for all operational areas of the company are reflected, and to partner with business owners to make changes\u0026nbsp;\u003C/p\u003E\u003Cp\u003E20% Standardize and organize content across platforms and medias; Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success\u003C/p\u003E\u003Cp\u003E10% Responsible for reporting and measurement of Knowledge Base effectiveness through identification and management of key performance indicators\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003EReports to Manager, Field Governance and Communications. \u003Cbr /\u003ENo direct responsibility for supervising others.\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E Typically located in a comfortable indoor area. \u003Cbr /\u003EThere may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003ETRAVEL:\u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EEDUCATION REQUIRED\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE - 1\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPHYSICAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. \u003Cbr /\u003EOn rare occasions there may be a need to move or lift light articles.\u003C/p\u003E\u003Cbr /\u003E \u003Cstrong\u003EKNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES\u003C/strong\u003E\u0026nbsp;\u003Cbr /\u003E Position requires strong project management skills.\u0026nbsp;\u003C/div\u003E

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Posted: 2020-10-02 Expires: 2020-11-01

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HDIS Knowledge Base Admin

Home Depot
Atlanta, GA 30303

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