1+ months

HDMS Business Operations Associate

Detroit, MI 48226
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThe HDMS Business Operations Associate (BOA) works in an administrative environment at Home Depot Measurement Services contact center to provide quality, professional administrative and customer service that consistently meets or exceeds company standards of excellence. Business Operations Associates are a fully flexible member of the business operations team and work cross functionally to achieve business goals and priorities. Assignments and responsibilities may change based on planning, operational needs, productivity goals and priorities. The Business Operations Associate associate will be proficient in plan calculation, review of floor plans, troubleshooting solutions for flooring issues, communicating with the HDMS Measure Technicians and The Home Depot service providers, HDMS Contact Center and Customer Service associates to resolve issues and/or assist in building quotes , re-measure scheduling, claims processing, manual payment processing and payment declines. In addition, they will research and respond to questions submitted through the Express Service Tool.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003E80%- Assigned to any one or more of the following roles:\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003ECalculations ? Calculate Plans using the HDMS Paperless System as they come in from field in real time\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EResolutions/Remeasures ? Identify issues on plans. Communicate with Measure Tech, Installer, Closing Center Associate and/or Customer to provide insight and determine course of action for customer.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EPayments/Declines ? Provide support to Store and Customers by processing customer payments requiring manual manipulation within the ESVS/SPOS Systems by troubleshooting the issue causing failure and applying required fix to the order. Associate may need to communicate with financial institutions as needed.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EClaims ? Reviews plans, reviews quote, listens to recorded customer calls, investigates, troubleshoots and assign responsibility to all claims made to HDMS post installation.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E20%- Working cross functionally in areas where the associate is trained, cross training and other duties as assigned.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThis role reports to a Business Operations Manager.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EThis role has no direct reports.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003ETypically requires overnight travel less than 10% of the time.\u003C/span\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EMust be eighteen years of age or older.\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EMust be legally permitted to work in the United States.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E\u003Cspan\u003E0 years\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EKnowledge of Home Depot flooring offerings\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cspan\u003E\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003ESkilled at providing outstanding customer service, following through on responsibilities, excellent communication skills, organizational skills, fast learner.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EDemonstrated ability to complete projects and assignments accurately and efficiently, catching any errors before completion, despite a large workload.\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EEase in handling competing demands and working in a fast-paced environment\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EDemonstrated ability to effectively communicate with teammates, supervisors, customers, store associates and installers\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EAbility to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are completed on time\u003C/span\u003E\u003C/div\u003E

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Posted: 2020-09-16 Expires: 2020-11-14

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HDMS Business Operations Associate

Home Depot
Detroit, MI 48226

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