1+ months

HDMS Contact Center Sales Consultant (Virtual)- $17.00/hr

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPosition Purpose:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EThe Contact Center Sales Consultant is responsible for providing consultative customer service and an effortless sales experience by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. \u003Cspan\u003EThe representative will act in a way that positively represents the Company and increases the customer\u0027s likelihood to shop again. Representatives will need to have personal internet connection speed of 10 Mbp/s download and 3 Mbps/upload.\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EMajor Tasks, Responsibilities \u0026 Key Accountabilities:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003E80% - Uses excellent customer service and sales skills to quickly assess caller needs and proactively provide solutions with a high degree of accuracy. Sources new sales opportunities through inbound/outbound calls and emails for quote follow-up. Reviews quote details and evaluates floor plans to convey all project requirements to customer. Overcomes objections and uses a variety of sales skills to meet customer needs by understanding project requirements. Leverages product knowledge to make recommendations to close the sale. Successfully navigate and utilize resources, including customer relationship management tools (CRM), to provide solutions to customer installation inquiries, and remains current on changes to processes.\u003C/p\u003E\u003Cp\u003E20% - Maintains awareness of scorecard metrics and goals to partner with leadership and drive optimal performance.\u003C/p\u003E\u003Cbr /\u003E\u003Cstrong\u003ENature and Scope:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EReports to the Contact Center Supervisor. This position has no direct reports.\u003C/p\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironmental Job Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003ELocated in a comfortable indoor environment. Any unpleasant conditions would be infrequent and not objectionable. May have the ability to work remotely.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EStandard Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EMust be eighteen years of age or older.\u003C/p\u003E\u003Cp\u003EMust be legally permitted to work in the United States.\u003C/p\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience:\u003C/strong\u003E\u003Cbr /\u003E1 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E1-3 years previous customer service, call center and/or retail sales experience preferred\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ESkilled at utilizing sales techniques to sell products and services to customers by phone.\u003C/li\u003E\u003Cli\u003EConsistently provides excellent customer service and follow through.\u003C/li\u003E\u003Cli\u003EDemonstrates emotional intelligence, patience and positivity in any situation.\u003C/li\u003E\u003Cli\u003ERecognizes upsell or cross sell opportunities where appropriate.\u003C/li\u003E\u003Cli\u003EExcellent problem solver and provides accurate information.\u003C/li\u003E\u003Cli\u003EDemonstrates broad knowledge of Home Depot product offerings.\u003C/li\u003E\u003Cli\u003ESelf-motivated, proactive and goal oriented in a fast-paced sales environment.\u003C/li\u003E\u003Cli\u003EProficiency with Salesforce or similar CRM.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E


Posted: 2022-03-22 Expires: 2022-07-17

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HDMS Contact Center Sales Consultant (Virtual)- $17.00/hr

Home Depot
Atlanta, GA 30303

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