1+ months

HDMS Sales Supervisor

Detroit, MI 48226
  • Jobs Rated
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThe Closing Service Supervisor is responsible for ensuring excellent customer service by directly supervising the daily operational activities of a team of 15-20 contact center front-line associates. This role leads and coaches assigned team towards quality and convenient customer service, building customer relationships, and is committed to the best value for our customers. The Closing Service Supervisor contributes to the overall success and profitability of the contact center by ensuring that the goals and objectives are met or exceeded. This role is accountable for the direct supervision of the work activities of front-line associates and performs personnel scenarios including, selection, termination, performance appraisals and professional development of associates.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003E50%- Directly organizes and supervises day to day operations and activities of a contact center team of associates in order to achieve key performance goals and service objectives. Including accurate and timely handling of customer transactions, monitoring associate productivity and service level for quality. \u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E20%- Supports the building and developing of an effective and high performance team. Provides hands on coaching in order to improve and maintain team performance and is directly responsible for the performance management process for direct reports. Leads and directs in a manner that inspires. \u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E15%- Works with Contact Center Manager to identify operational improvements, identify opportunities for Contact Center efficiency and interdepartmental partnerships. \u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003E15%- Identifies and analyzes escalated problems and provides guidance to direct reports for resolution. Serves as a point of escalation for complex customer transactions/issues and ensures timely follow up and customer satisfaction. Answers frontline customer inquiries.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EReports to the HDMS Contact Center Manager. \u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EThis role has 15 direct reports\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003ETypically requires overnight travel less than 10% of the time.\u003C/span\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EMust be eighteen years of age or older.\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EMust be legally permitted to work in the United States.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E\u003Cspan\u003E3\u003C/span\u003E\u003Cspan\u003E\u0026nbsp;years\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003C/span\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cspan\u003E2-5 years prior supervisory experience in a customer service or contact center environment\u003Cbr /\u003E\u003C/span\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E\u003Cspan\u003EExcellent verbal and written communication skills\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EStrong problem solving, formulation, follow through, reasoning and analytical skills\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EProven ability to lead effective and productive teams through development and guidance of direct reports\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EStrong interpersonal and team skills with a customer s first mentality\u0026nbsp;\u003C/span\u003E\u003Cbr /\u003E\u003Cspan\u003EAbility to work under pressure and manage competing priorities\u003C/span\u003E\u003C/div\u003E

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Jobs Rated Reports for Sales Manager

Posted: 2020-09-16 Expires: 2020-11-14

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HDMS Sales Supervisor

Home Depot
Detroit, MI 48226

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