9 days old

HDQC Business Analyst

Vancouver, WA 98660
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 566\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cp\u003E\u003Cspan\u003EWorking at the world\u0027s fourth largest retailer mixes the best of many worlds: cutting-edge technologies meet real business needs meets real customers who spend billions of dollars across our stores in North America. \u003C/span\u003E\u003C/p\u003E\u003Cp\u003EThe Merchandising Operations Supplier Support Analyst will be the front-line support for our suppliers and internal escalations requiring supplier resolution. In this role, the Supplier Support Analyst will need to act with a sense of urgency as they process support tickets, partner with suppliers, and collaboration with internal teams to resolve a variety customer and store facing issues. Advanced skills in customer service, prioritization, troubleshooting, and trend analysis, paired with an aptitude for learning systems and processes, will be paramount for success.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 566\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cp\u003E\u003Cspan\u003E10%- Plan and lead all phases of a project\u0027s life cycle (i.e. feasibility, design implementation, evaluation); this includes extracting the business need; defining the business requirements, understanding the impact on the business, and designing and carrying out the project(s) \u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan\u003E20%- Serve as liaison between merchandising and finance by facilitating meetings including both departments \u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan\u003E5%- Mentor other analysts in developing/honing business knowledge and analytical skills \u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan\u003E20%- Serve as a subject matter expert and perform research and/or analysis within assigned projects \u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan\u003E25%- Multi-task to work on 2 to 4 projects simultaneously, recommending process improvements and making final project recommendations which impact the business \u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan\u003E20%- Establish and report on metrics of assigned projects to gauge business value \u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 566\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cp\u003E\u003Cspan\u003EThis role reports to the HDQC Director of Merchandising Operations. This position has no direct reports. \u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 566\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cp\u003E\u003Cspan\u003E1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. \u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 567\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cp\u003E\u003Cspan\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. \u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2\u0026nbsp;years\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 567\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cp\u003E\u003Cspan\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. \u003C/span\u003E\u003C/p\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cstrong\u003E\u003Cbr /\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 567\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan\u003EExperience developing complex technology solutions and performing analysis on feature requirements against system capabilities.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Experience communicating and delivering content to external parties.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Ability to recognize and proactively manage the appropriate content and interactions for dealing with third parties. \u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003EAbility to prioritize tasks/objectives with strong organizational and analytical skills. History of documenting expectations in clear and presentable format.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Experience with various applications and tools, including JIRA, Visio, MS Office, Powerpoint, Excel. \u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003EKnowledge of SQL, relational databases and various analytics tools.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Clear and articulate communication style to partner collaboratively across multiple departments with a consultative approach to assess and solve business problems for internal and external customers. You must build cross-department relationships to further business requirement definition.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Must be successful in a team environment and drive collaborative work initiatives. Able to be successful in a more ambiguous role with targets and goals that change frequently.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Retail industry experience preferred, not required.\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Experience analyzing and visualizing data through BI solutions (Tableau) a plus. \u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E\u003C/strong\u003E\u003Cdiv class=\u0022page\u0022 title=\u0022Page 567\u0022\u003E\u003Cdiv class=\u0022layoutArea\u0022\u003E\u003Cdiv class=\u0022column\u0022\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan\u003EWorking knowledge of Microsoft Office (Word, Excel, PowerPoint) Typing skills\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Excellent written and verbal skills\u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003E Strong organization skills with attention to details \u003C/span\u003E\u003C/li\u003E\u003Cli\u003E\u003Cspan\u003EMust possess the ability to handle multiple task at once with minimal direction Training and procedural documentation skills \u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E\u003C/div\u003E

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Posted: 2020-06-26 Expires: 2020-07-26

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HDQC Business Analyst

Home Depot
Vancouver, WA 98660

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