5 days old

HDQC Manager of User Experience

Vancouver, WA 98660
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EWe are searching for a Manager of User Experience to manage an efficient, effective, and scalable UX design practice that creates easy-to-use applications that enable our associates to sell like experts in a variety of complex product categories.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EWhat is it like to work at The Home Depot QuoteCenter?\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EWorking at the world\u0027s fourth largest retailer mixes the best of many worlds: cutting-edge technologies applied to business problems, solving real needs for customers who spend billions of dollars across our stores in North America.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EResponsibilities\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ELead and manage the UX team\u003C/li\u003E\u003Cli\u003EManage support activities to meet user needs in a timely and cost effective manner while ensuring the right things get done as per the governance process.\u003C/li\u003E\u003Cli\u003EBuild relationship with key user and store operation groups to identify and resolve business issues.\u003C/li\u003E\u003Cli\u003EManage and tracks the progress of multiple development projects. Project management and administration that include work plans, resource planning and control, writing status reports, and preparing annual budgets.\u003C/li\u003E\u003Cli\u003ECommunicate status of development design to supervisors and end users.\u003C/li\u003E\u003Cli\u003ESelect, develop and motivate assigned staff.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 40% - Oversees end-to-end experience across multiple applications and ensures a simple and delighting user experiences. \u003Cbr /\u003E 20% - Conducts competitive and usability research to understand user behavior with key shopping activities and to identify best practices. \u003Cbr /\u003E 20% - Ensures website look and feel, usability, information architecture, and content meet established standards and online best practices. \u003Cbr /\u003E 20% - Manages / develops team of ~6 UX professionals.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to Director User Experience. \u003Cbr /\u003E This position has 6 direct reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003Cbr /\u003E \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EExperience in managing the UX practice for a web application / SaaS product\u003C/li\u003E\u003Cli\u003EExperience leading the conversation regarding UX best practices, tools, processes, etc.\u003C/li\u003E\u003Cli\u003E7\u002B years of demonstrable experience as a UX Designer, Interaction Designer, UX Architect, and/or Information Architect.\u003C/li\u003E\u003Cli\u003ELeads the UX team project deliverables to communicate the UX strategy and rationale such as project plans, research, personas, concept documents, task lists, workflows, information architecture, wireframes, page maps, interaction and behavior specifications, visual design and content strategy.\u003C/li\u003E\u003Cli\u003EAbility to analyze both quantitative and qualitative data and present findings and recommendations.\u003C/li\u003E\u003Cli\u003EPragmatic approach to software design (converges on solutions, delivers value quickly \u0026 iteratively)\u003C/li\u003E\u003Cli\u003EAbility to quickly grasp business concepts\u003C/li\u003E\u003Cli\u003EStrong personnel \u0026 team management abilities\u003C/li\u003E\u003Cli\u003EPrevious work in a cross-functional environment is important\u003C/li\u003E\u003Cli\u003EProblem solving and analytical skills\u003C/li\u003E\u003Cli\u003EPresentation, facilitation and writing skills.\u003C/li\u003E\u003Cli\u003EProject management- estimating, planning, controlling, and execution\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EExcellent communicator in both verbal and written form.\u003C/li\u003E\u003Cli\u003EPolished presentation skills, creating materials and presenting to various levels of management.\u003C/li\u003E\u003Cli\u003EBig picture thinker able to operate effectively at 30k-foot view, but also able to get into the details when necessary.\u003C/li\u003E\u003Cli\u003EStrong storyteller, is able to formulate cohesive messages with meaningful and impactful points that resonate with target audience.\u003C/li\u003E\u003Cli\u003ESelf-starter, requires little to no direction to be effective at role.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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HDQC Manager of User Experience

Home Depot
Vancouver, WA 98660

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