18 days old

HDQC Quoting Expediter

Vancouver, WA 98660
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Quoting Expediter provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. In partnership with Truss Specialists, the position acts as primary point of contact for Home Depot Associates and HD Components vendor network during quoting process. Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 40% - Process quotes with accurate pricing from the HD Components vendor network and provide quotes to Home Depot Associates within 2 hours after receipt \u003Cbr /\u003E 20% - Assist Home Depot associates with quoting process and questions related to truss quotes and orders via phone and email \u003Cbr /\u003E 10% - Follow up with HD Components vendor network to receive quotes back within stated SLA \u003Cbr /\u003E 10% - Review requests for quotes, submit requests to HD Components vendor network for pricing, and escalates complex requests to Truss Specialists for proper handling \u003Cbr /\u003E 10% - Effectively and routinely balance multiple customers and tasks \u003Cbr /\u003E 10% - Meet or exceed scorecard requirements for productivity and quality\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the HDQC HD Components Supervisor. \u003Cbr /\u003E This position has 0 direct reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E0 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E College Degree preferred \u003Cbr /\u003E Knowledge of standard practices and terminology commonly found in the construction and structural engineering industries \u003Cbr /\u003E Prior customer service experience \u003Cbr /\u003E Typing proficiency\u003Cbr /\u003E \u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E Working knowledge of Adobe Acrobat DC \u003Cbr /\u003E Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors made \u003Cbr /\u003E Demonstrated ability to complete projects and assignments accurately, catching errors before completion despite a large workload, competing demands and a fast-paced environment \u003Cbr /\u003E Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer \u003Cbr /\u003E Have an aptitude to learn industry terminology and products \u003Cbr /\u003E Excellent verbal, interpersonal and written communication skills\u003C/div\u003E


Posted: 2020-10-01 Expires: 2020-11-16

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HDQC Quoting Expediter

Home Depot
Vancouver, WA 98660

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