3 hours

Healthcare Advocate Supervisor - Evenings - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN
  • Job Code
775021 Healthcare Advocate Supervisor Evenings Eden Prairie MN

Healthcare Advocate Supervisor - Evenings - Eden Prairie, MN (775021)

Position Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
The shift / hours for this role will be Monday - Friday from 10:30am - 7:00pm CST
*This is subject to change and could be 11:30am - 8:00pm CST *

Primary Responsibilities:
  • Coordinates, supervises and is accountable for daily / weekly / monthly team performance
  • Ensures team members’ performance goals are met, such as quality adherence and service levels
  • Manages schedules, adherence and utilizes reporting to monitor
  • Coordinates work activities with other supervisors
  • Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
  • Decisions are guided by policies, procedures, and business plan
  • Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
  • Motivates and inspires team members
  • Conducts annual performance reviews for team members
  • Identifies solutions to non - standard requests and problems
  • Effectively communicates change and leads employees through change
  • Serves as a resource for others with less experience
  • Handles Human Resource processes and issues, including time cards and corrective action process
  • Manages recruitment and termination procedures
  • Maintains procedures
  • Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change
Required Qualifications:
  • 1+ years experience working in a call center environment, preferably as a Supervisor or in a Team Lead capacity
  • Proficiency with Microsoft Office (Excel, Word & Outlook) is required
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and their use while on the phone
  • Ability to organize and prioritize tasks efficiently
  • Excellent interpersonal, written and verbal communication skills
  • Ability to work at a fast pace and multitask is essential
  • Ability to learn and skills quickly
Preferred Qualifications:
  • Bachelor's degree is strongly preferred
  • Experience with medical or health terminology is preferred
  • Bilingual skill set is a plus (e.g. English / Spanish)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Healthcare Advocate, Supervisor, Eden Prairie, MN, Minnesota

Job Details

  • Contest Number775021
  • Job TitleHealthcare Advocate Supervisor - Evenings - Eden Prairie, MN
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptum Operations

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt


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Healthcare Advocate Supervisor - Evenings - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN

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Healthcare Advocate Supervisor - Evenings - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN

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