1+ months

Healthcare Services Coordinator - Telecommute in New Albany, IN

New Albany, IN 47150 Work Remotely
  • Job Code

As a Healthcare Services Coordinator, you will work as an extension of the local Market Consultation and provider teams by aligning to geographical regions, medical centers and/or physician practices that manage a high volume of membership.

You'll enjoy the flexibility to telecommute* from any location within the New Albany, IN area, as you take on some tough challenges.

Primary Responsibilities:

  • Assisting in the review of medical records to highlight opportunities for the medical staff

  • Locate medical screening results/documentation to ensure the closure of gaps in care/suspect medical conditions. Will not conduct any evaluation or interpretation of Clinical data and will be supervised by licensed and/or certified staff

  • Activities may include data collection, data entry, quality monitoring, In Office Assessment submission and chart collection activities

  • Partner with your leadership team, the practice administrative or clinical staff to determine best strategies to support the practice and our members

  • Interaction with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care or chart collection activities

  • Answer inbound calls from patients and/or providers regarding appointments

  • Assist members in navigating their network of providers by assisting with follow-up and specialist appointments as needed

  • Communicate scheduling challenges or trends that may negatively impact outcomes

  • Optimize customer satisfaction, positively impact the closing of gaps in care and productivity

  • Manage time effectively to ensure productivity goals are met

  • Ability to work independently in virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise

  • Adhere to corporate requirements related to industry regulations/responsibilities

  • Maintain confidentiality and adhere to HIPAA requirements

  • Generate and analyze weekly/monthly report data to support provider group success & engagement

  • Regularly review rejected submissions and proactively assist in their resolution

  • Assist with large group presentations and training provider office staff on Optum portals

  • Establish and build strong relationships with both internal team members and provider office staff to foster a collaborative environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.




Posted: 2020-06-18 Expires: 2020-08-16

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Healthcare Services Coordinator - Telecommute in New Albany, IN

UnitedHealth Group
New Albany, IN 47150

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