30 days old

Help Desk Advisor

Bengaluru, KA 560002
  • Job Code
    276768BR

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provideindustry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBMand our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.


Your Role and Responsibilities
How well help you grow:
  • Youll have access to all the technical and management training courses you need to become the expert you want to be
  • Youll learn directly from expert developers in the field; our team leads love to mentor
  • You'll have the opportunity to work in many different areas to figure out what really excites you
Who you are:

The IBM CIO Help@IBM organization is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 support Advisors to join a team in Bangalore, India.


What you will do:

As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration and problem solving skills. Must have the ability to work in Bangalore without current/future need for IBM sponsorship.


Required Technical and Professional Expertise
  • At least 2 years Windows support experience professionally and/or personally
  • At least 2 years professional troubleshooting expertise
  • Customer support experience and service focus
  • Active listener with flexibility to modify approach and adapt to customer needs
  • Ability to multi-task
  • Proven problem solving skills
  • Knowledge sharing



Preferred Technical and Professional Expertise
  • Highly experienced in Windows 10
  • Two plus years of support desk experience
  • Experience with Agile techniques applied in a customer service environment



About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-06 Expires: 2019-12-06

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Help Desk Advisor

IBM
Bengaluru, KA 560002

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