15 days old

Help Desk Analyst

Keyser, WV 26726
  • Job Code
    273202BR

Introduction
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Your Role and Responsibilities
IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
Bottom line? We outthink ordinary. Discover what you can do at IBM.

As a Help Desk Analyst you
will work in a call center environment. Analysts will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support.

IBM is hiring these positions to be located at our Rocket Center, West Virginia office (near Cumberland, MD). United States Citizenship, relocation to the Rocket Center area, and the ability to obtain and maintain a clearance are required.

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

BENEFITS
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.

CAREER GROWTH
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
  • Skill development: helping our employees grow their foundational skills
  • Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employees strengths and career aspirations
  • Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.

CORPORATE CITIZENSHIP
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!



Required Technical and Professional Expertise
  • Strong technical skills (2 years)
  • Strong communication/customer service skills and the ability to work in a metrics driven environment. (2 years)
  • Ability to obtain public trust clearance
  • High School Graduate (minimum)



Preferred Technical and Professional Expertise
  • College experience (1 to 2 years). Good working knowledge of PC usage and typical end user problems (2 years).
  • Moderate Background Investigation.



About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM
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About IBM
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Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-06 Expires: 2019-12-06

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Help Desk Analyst

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Keyser, WV 26726

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