9 days old

Helpdesk Advisor - Mac@IBM Help Desk

Austin, TX 78701
  • Job Code
    278468BR

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.


Your Role and Responsibilities

Location: Onsite: Austin, TX

As part of the exciting Apple Alliance, MacBooks and iPads are growing in use among IBMers. We're looking for passionate, talented candidates to lead and support this transformation. You're a creative problem solver and take pride in the service you deliver. You can determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. Candidate will be comfortable in technical environments and analyze complex multi-system issues. Customer Satisfaction is key to how you work, delivering that experience in a first call resolution is the goal. Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted.

Be it a hardware or software issue, you'll establish yourself as an expert who clients can trust and you'll be a regular resolver in our Mac@IBM Social Support Forums. As one of the first to join this exciting new team, we're looking for you to set the positive standard from the start, helping to build a new group who are friendly and really listen to the IBMers who call and become the champion of their experience.

Ideal candidate will have:
* Professional troubleshooting experience
* Experience in successfully interacting with customers
* Customer experience and service focus
* Active listener with flexibility to modify approach according to others
* Mac & iOS experience professionally and/or personally
* Ability to multi-task numerous applications
* Portuguese language fluency

TheTeam
The Mac@IBM Help Desk serves more than 400,000 internal customers across the globe. The team you will work on covers North America, Canada and Latin America. Were part of a three-pronged approach to happier, more productive, self-sufficient IBMers. Join our team of pioneers, implementing new devices, systems and support to enable our colleagues.

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

CIODEM20




Required Technical and Professional Expertise
  • At least 1 year experience in customer interactions
  • At least 1 year experience in professional troubleshooting expertise



Preferred Technical and Professional Expertise
  • 2 to 5 plus years in customer service, technical support or help desk.
  • Experience supporting Apple hardware, software, OSX and IOS.
  • Prefer candidates with Spanish, Portuguese, French or Japanese language fluency



About Business Unit
The Office of the Chief Information Officer (CIO) owns IBMs IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with designto drive simplicity and ease of use,engineeringthe systems that run the business, andinnovatingto transform the business.


Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Categories

Industry

  • Computers Software and Hardware
Posted: 2019-11-08 Expires: 2019-12-08

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Helpdesk Advisor - Mac@IBM Help Desk

IBM
Austin, TX 78701

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