Start: March/April 2023
Why Youll Love Cisco
Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means youll take creative ideas from the drawing board to powerful solutions that have real world impact. Youll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities. Come prepared to be inspired. We are looking for a service minded individual who can support the marketing teams with the tools available for partner virtual wallet support including AdHoc projects supporting the marketing teams.
What Youll Do
You will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Ciscos biggest customers.
You will be given the opportunity to work alongside many of our Customer Experience (CX) Technical Customer Delivery organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as a High Touch Engineer (HTE) focused on Ciscos key customers.
Who Youll Work With
The CX Customer Delivery team is a team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.
Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
The successful candidate will be trained in-house and will work side by side with seasoned engineers.
Who You Are
The function of a HTE helps customers maximize network availability and functionality to achieve their business goals.
The HTE delivers the technologies, solutions and services to customers in need to expertly manage their networks.
In this role, you will be Ciscos face to the customer, working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
We are looking to recruit a candidate keen to develop further their career in networking, who is not afraid of change, and eager to grasp complex challenges.
This is an opportunity for someone who possesses patience, empathy for customers, and the wish to hone skills whilst providing customer value.
Looking for new talent with the following qualities and skills.
Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests
Establish Technical Relationship to support customer network operations
Customer-specific designated support at network level to resolve and debug complex networking problems
Escalation support for critical network outages and complex network issues
Proactively monitor and review the progress of all customer cases and engage as necessary
Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary
Technical input/contribution to QBR and other customer direct engagements
Attributes of a Successful Candidate:
A creative, positive and proactive can-do attitude and a willingness to learn new technologies, processes and procedures
No personal technology religion, but a desire to become the expert of the customers technologies
Can be a team player and to work with minimal supervision
Demonstrate high-level of maturity and confidentiality
Attention to detail and stellar interpersonal skills
Possess strong presentation and communications skills
Have strong time management skills
Required Skills:
Including but not limited to a graduate/upcoming graduate of a certification program from a Boot Camp, Apprenticeship, Community College or 3 Year University. Preferred fields of study include in or a related area- IT, Comp Science, Electrical Engineering.
Cisco or IT certifications are preferred
Basic Knowledge of Networking Technology (L2~L4)
Basic/Intermediate of Programming Skills
SDN, Cloud, Scripts(Python) skills would be plus
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
CX(Customer Experience) HTE(High Touch Engineer) Day 2 ( ) IT .
CX HTE CX Delivery , .
.
:
,
/
()
(RCA(Root Cause Analysis))
// ,
:
IT, Computer Science, Electrical Engineering (2021 1 )
(Layer 2 ~ Layer 4)
Communication skill (Speaking/Writing)
Cisco IT ()
/()
SDN, Cloud, Scripts(Python) ()
