1+ months

HMS Closing Service Supervisor

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Ctable border=\u00220\u0022 cellspacing=\u00220\u0022 cellpadding=\u00220\u0022\u003E\u003Ctbody\u003E\u003Ctr\u003E\u003Ctd colspan=\u00224\u0022 valign=\u0022top\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpose\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ETo manage and coordinate associate activities that positions the contact center as a \u0026ldquo;Best in Class\u0026rdquo; working environment. The contact center goal is to deliver the most convenient experience and the best value for our customers.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E50% - Manages sales associate\u0026rsquo;s performance against pre-established operational metrics.\u003C/p\u003E\u003Cp\u003E25% - Providing a high level of associate engagement that promotes THD values in the center and across department lines\u003C/p\u003E\u003Cp\u003E10% - Manages recognition, performance management, resolving escalated issues and working to minimize the occurrences of issues again where possible.\u003C/p\u003E\u003Cp\u003E10% - Work with contact center management to implement change management\u003C/p\u003E\u003Cp\u003E5% - Manage hiring process and conduct associate roundtable to continue improve processes.\u003C/p\u003E\u003Cp\u003E\u0026nbsp;\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EPosition Reports to: Manager, Home Depot Measurement Service\u003C/p\u003E\u003Cp\u003ENumber of Direct Reports: 15\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ELocated in a comfortable indoor area\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ETRAVEL\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ENo travel is expected for this position\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E\u003C/strong\u003E\u003C/p\u003E\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd\u003E\u0026nbsp;\u003C/td\u003E\u003Ctd\u003E\u0026nbsp;\u003C/td\u003E\u003Ctd\u003E\u0026nbsp;\u003C/td\u003E\u003Ctd\u003E\u0026nbsp;\u003C/td\u003E\u003C/tr\u003E\u003Ctr\u003E\u003Ctd colspan=\u00224\u0022 valign=\u0022top\u0022\u003E\u0026nbsp;\u003C/td\u003E\u003C/tr\u003E\u003C/tbody\u003E\u003C/table\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be eighteen years of age or older.\u003C/p\u003E\u003Cp\u003E\u003Cspan\u003EMust be legally permitted to work in the United States.\u003C/span\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EEDUCATION REQUIRED\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0026rsquo;s degree.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EYEARS OF RELEVANT WORK EXPERIENCE: \u003C/strong\u003E2 years\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPHYSICAL JOB REQUIREMENTS\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EPhysical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications: Preferred Qualifications:\u003C/strong\u003E Previous customer service or retail sales experience is preferred. \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment\u003Cbr /\u003E - Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time. . Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.\u003C/p\u003E\u003C/div\u003E

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Posted: 2020-06-12 Expires: 2020-08-10

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HMS Closing Service Supervisor

Home Depot
Atlanta, GA 30303

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