5 days old

HMS Specialty Services Closer

Southfield, MI 48076
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003EThe Specialty Services Closing Representative works in a call center environment at Home Depot\u0027s Measurement Services. The Specialty Services Closing Reps role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations to a particular client (StarFloors for example) and real estate owned properties. The position is responsible for working directly with customers and technicians to ensure all orders are fulfilled. That includes scheduling jobs, calculating jobs, reviewing floor plans and following up with Measure Technicians to ensure full understanding of job within the client location. This position is directly responsible for creating, maintaining and improving customer relationships with real estate owned and particular clients during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goals.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E60%-Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions. \u003Cbr /\u003E 35%-Inbound calls from customers and stores to ensure measure technicianshave details as to there assigned job. \u003Cbr /\u003E 5%-Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003EPosition reports to Specialty Serivce Manager \u003Cbr /\u003ENo direct reports.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience: \u003C/strong\u003E0 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003EPrevious customer service or retail sales experience is preferred.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. \u003Cbr /\u003E- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. \u003Cbr /\u003E- Demonstrated ability to effectively communicate with customers. \u003Cbr /\u003E- Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time. \u003Cbr /\u003E- Demonstrated knowledge of Home Depot flooring offerings\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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HMS Specialty Services Closer

Home Depot
Southfield, MI 48076

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