15 days old

Home Depot Equipment Services - Customer Support Analyst (Fort Mill, SC)

Fort Mill, SC 29715
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EHome Depot Equipment Services\u003C/strong\u003E\u0026nbsp;is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers\u0026rsquo; mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPosition\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe \u003Cstrong\u003ECustomer Support Analyst\u003C/strong\u003E position is responsible for the daily administrative analysis of customer work order data for the specific goal of making key business decisions around hiring, asset replacement, inventory stocking adjustment, etc. that will result in the reduction of emergency service work orders, and maximizing the revenue earned by our customer\u0026rsquo;s assets.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKey Duties and Responsibilities\u003C/strong\u003E\u003C/p\u003EPrepare action items on customer behalf for improving Home Depot Rental/Services\u0026nbsp; service, reducing work orders, and maximizing customer revenue:\u003Cul\u003E\u003Cli\u003EBuild necessary reporting\u003C/li\u003E\u003Cli\u003ETrend analysis\u003C/li\u003E\u003Cli\u003ECommunicate actions and results to the customer\u003C/li\u003E\u003Cli\u003EDevelop pro-active asset replacement support based on required criteria\u003C/li\u003E\u003Cli\u003ERaise red-flags of any kind to all necessary team members\u003C/li\u003E\u003Cli\u003ECommunicate with field teams on a weekly basis as required by determined action items\u003C/li\u003E\u003Cli\u003EEnsure accurate tracking of all Customer Equipment\u003Cul\u003E\u003Cli\u003EProper model numbers\u003C/li\u003E\u003Cli\u003ECorrect Serial number formatting\u003C/li\u003E\u003Cli\u003EProper FSP training in how to gather new equipment records\u003C/li\u003E\u003Cli\u003ECreatively troubleshoot and solve challenges that arise on behalf of the customer\u003C/li\u003E\u003Cli\u003ETrack service calls for equipment still under warranty, with tight communication with Warranty Management\u003C/li\u003E\u003Cli\u003EEnsure that the customer is always aware of any issues, and what we are doing to ensure that they are always delighted.\u003C/li\u003E\u003Cli\u003EEnsure that customer data stays current and properly communicated to the organization, from contract adjustments to equipment and address lists.\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWork Environment\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EWorking conditions include siting for extended time periods, repetitive movements of hands, arms and wrists in front of a computer monitor continuously.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications:\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EEducation:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0026rsquo;s degree or equivalent experience\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ERequired Experience, Knowledge, Skills, and Abilities\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EWorking knowledge of SLA agreements\u003C/li\u003E\u003Cli\u003EExperience using parts, service, and operator manuals\u003C/li\u003E\u003Cli\u003EProblem solving ability, including efficiency in determining solutions and communicating through proper channels to achieve optimal results\u003C/li\u003E\u003Cli\u003EExcellent written and verbal communication skills,\u003C/li\u003E\u003Cli\u003EDemonstrated leadership skills to effect change\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u0026nbsp;\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u0026nbsp;3 years working in service environment\u003C/li\u003E\u003Cli\u003E\u0026nbsp;1 year experience using Microsoft Dynamics GP for field service or accounting procedures\u003C/li\u003E\u003Cli\u003E\u0026nbsp;Proficiency with Microsoft Office Suite, especially Excel\u003C/li\u003E\u003Cli\u003E\u0026nbsp;Strong quantitative skills such as data analysis\u003C/li\u003E\u003Cli\u003E\u0026nbsp;Experience with SQL or other Data Visualization software\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2020-06-18 Expires: 2020-07-19

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Home Depot Equipment Services - Customer Support Analyst (Fort Mill, SC)

Home Depot
Fort Mill, SC 29715

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