7 days old

HR Service Administrator (Fluent Spanish)

Budapest, Budapest 1061
  • Job Code

The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities
Role Description:

Employee Data Management (EDM) and Employee Admin consist of different cross-process transactions including: Employee Data Management, Organization Data Management, Generic Life Event Management, Absence Admin, Exit Admin and Hard/Soft copy Document Management (including Imaging/Fax to Image). It also includes standard and ad hoc bulk reporting.
EDM and Employee Admin is one of the more complex and diverse series of processes, which also involves self-service, document validation, document scanning/imaging and retention of hard copy documentation (with the client or third-party provider). It also is the driver for downstream processes like payroll and therefore has a pivotal role with significant direct performance impact.
The HR Service Administrator within EDM department has the responsibility for various processes (including employee record changes, master data maintenance, employee correspondence and reporting) within a country or across several countries.
The prime responsibility of the HR Administrator for HR Services is to provide HR-related services (HR tools & applications, policies and HR administration) to our clients.

Key Responsibilities:

Act as a contact point for Managers and employees for all HR transaction related queries
Take ownership of the resolution of clients issues giving guidance
Communicate effectively to our customers on HR Transactions policies and processes, providing education where necessary
Support the HR Specialist Teams with the administration of policies
Update the HR database with certain employee details/detail changes
Enter HR related changes into the HR database and perform relevant data checks verifying that information is complete and correct
Create/Maintain/Delimit Organization Units /positions / Jobs in the HR database
Identify trends and areas of improvement and pass recommendations to Specialist Teams or Process Owners
Perform and document regular compliance testing and quality assurance tests in accordance to the Business Controls guidelines relating to the EDM processes
Carries out any additional project work or duties
To provide our clients with efficient and high-quality assistance in HR related subjects (HR tools and applications / HR policies and processes / HR administration).
To manage administrative processes according to the process documentations.
To solve minor technical incidences.
Register all service requests received via our service channels that are within the service scope of HRS.
Properly and consistently apply HRS registration rules and procedure.
Transfer requests not related to HRS scope to the correct support group.
Ensure solution of the service requests within the appropriate domain and support level (L1/L2/L3).
Follow-up service requests according to the HRS follow-up procedure.
Close the solved service requests and notify the Client about the solution.
Assure the Clients satisfaction regarding the services offered.
To maintain an up-to-date knowledge about the services offered.
To coordinate projects as required by Team Leader
To identify and communicate HRS process and contents improvement actions to the Team Leader.
Train colleagues on HR tools and applications, HR policies and processes and HR administrative services.
Keep contact with higher support groups to ensure efficient information flow and high-quality service.

Required Technical and Professional Expertise
  • English: Fluent
  • Spanish: Fluent
  • Demonstrable administration experience
  • Demonstrable experience of using software such as Excel, Word and PowerPoint
  • Attention to detail, and accuracy in every aspect of the role
  • Due to the sensitivity of the data, the administrator must maintain complete confidentiality
  • Continually looking to analyze and improve work processes
  • Ability to deal with payroll issues, identify solutions and implement often under pressure
  • Strong customer service skills, with a desire to continually seek improvement of the service given to clients
  • Manage workloads to meet strict weekly, monthly and annual deadlines
  • Flexibility
  • Must be able to maintain a high level of technical mastery on SAP payroll and all payroll legislation, statutory deductions etc
  • Must be able to work under own initiative, with minimal supervision, to manage workload to meet strict deadlines
  • Ability to work across boundaries and form productive working relationships with other departments

Preferred Technical and Professional Expertise
  • Experience of SAP HR

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-06 Expires: 2019-12-06

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HR Service Administrator (Fluent Spanish)

Budapest, Budapest 1061

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