10 days old

HR Services Process Manager

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003EThe HR Services Process Manager is responsible for the identification, coordination, integration, and implementation of initiatives that support organizational transformation across all HR entities related to Benefits.\u0026nbsp; Projects will differ throughout the year. The Manager is responsible for providing guidance and structure to the team as new business needs emerge, and collaboration with HR business partners to understand business needs and translate those needs into process documents that will be used to develop business or technology process improvements. They will define measures of success and follow-up post implementation to determine the level of success. They will ensure project feasibility, determine prioritization, present business case approval, and identify and report out measures of success upon project completion. They will lead teams through rapidly evolving, complex demands, including multiple projects with dependencies on HR business partners and external vendors.\u003Cstrong\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E \u003C/strong\u003E40%- Identification of business needs and solutions \u003Cbr /\u003E Ensures that the change management vehicles incorporate all stakeholders of process or system changes \u003Cbr /\u003E Creates logical and innovative solutions to complex problems \u003Cbr /\u003E Partners with Sr. Manager to define and prioritize projects; collaborates with multiple business partners \u003Cbr /\u003E 20%-Ensures requests and issues are tracked and documented (business case, scope, resource requirements, and impact) and issues are resolved within the SLA. Manages HR prioritization activity/Disaster Recovery plans to include cost benefits analysis, documentation and annual testing \u003Cbr /\u003E 20%- Performs insight/trend analysis to drive continuous business improvement by conducting deep-dive analysis, producing actionable information, and presenting recommendations to business partners to improve the associate s experience. \u003Cbr /\u003E 10%- Manages tracking, reviewing, and incorporating findings through project implementations and surveys. Develops best practices and tools to ensure consistent, high level execution. Provides project status and next steps to all necessary leaders \u003Cbr /\u003E 10%- Manages a Process team including development of the team to perform qualitative and quantitative insight/trend analysis to drive continuous business improvement recommendations. Develops a successful team culture\u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E \u003C/strong\u003EThis position reports to the Director of HR Services. \u003Cstrong\u003E\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E ENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003C/strong\u003EEnvironment: \u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E Travel: \u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u0026nbsp;\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Years of Relevant Work Experience: \u003C/strong\u003E5 years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Physical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E \u003C/strong\u003EHR/Benefits consulting experience preferred, specifically in leave of absence processes\u003Cbr /\u003E Experience in Project Management and Process Improvement\u003Cbr /\u003E Experience analyzing and interpreting data with the goal of improving the customer experience and problem solving\u003Cbr /\u003E Experience eliciting feedback on recommendations and fostering an environment of teamwork, customer satisfaction, communication, approachability, and empowerment.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies:\u003C/strong\u003E \u003Cbr /\u003E Ability to understand complex processes and their interrelations across all HR business partners \u003Cbr /\u003E Ability to weigh risks and benefits of recommendations and ability to create business justification for all recommendations presented \u003Cbr /\u003E Proven ability to synthesize information quickly and efficiently in determining the most practical and effective applications of process revisions \u003Cbr /\u003E Proven track record of building solid partner relationships and influencing and negotiating with key stakeholders \u003Cbr /\u003E Proven experience at effectively planning and prioritizing multiple cross-functional projects \u003Cbr /\u003E Strong ability to manage, lead and develop a team people \u003Cbr /\u003E Building a results-driven team \u003Cbr /\u003E Models exceptional customer service \u003Cbr /\u003E Excellent time and project management skills \u003Cbr /\u003E Exceptional verbal and written communication skills \u003Cbr /\u003E Builds strong on-going relationships and partnerships \u003Cbr /\u003E Demonstrated proficiency with Microsoft Office Products (Word, Excel, PowerPoint, Access) \u003Cbr /\u003E Commitment to continuous improvement \u003Cbr /\u003E Ability to work at the strategic and tactical level, as required\u003C/div\u003E


Posted: 2019-11-07 Expires: 2019-12-15

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HR Services Process Manager

Home Depot
Atlanta, GA 30303

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