Overview PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $80 billion in net revenue in 2022, driven by a complementary beverage and convenient foods portfolio that includes Lays, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit www.pepsico.com. The HR Services Transformation Lead, Global HR Operations PFNA will be responsible for leading ongoing transformation efforts focused on the evolution of the HR Service Delivery & Operating Model for PepsiCo Foods North America. This role will be responsible for the design and execution of workstreams involving the transition and establishment of an expanded service portfolio delivered by the HR Operations Service Delivery teams based in PepsiCos Global Business Services (GBS) hubs. They will facilitate idea generation, intake, and functional evaluation among the HR and Business community on service delivery, automation, and simplification opportunities and will maintain a prioritized idea funnel to drive improvements delivering concrete business value (productivity or quality measures). They will collaborate closely with the HR function to support development and adoption of new ways of working related to these transformation and improvement initiatives. Responsibilities Engage Field HR SMEs and the wider Field HR community to generate improvement ideas within the HR Operations NA remit. Facilitate always-on idea intake via Continuous Improvement funnel mechanisms (user sat surveys, Voice of Customer engagements, escalation monitoring, service quality reviews, HR feedback loops). Facilitate evaluation, valuation, and prioritization of ideas based on complexity and impact factors aligned to HR strategic priorities. Serve in SME and/or project/program lead capacity in requirement gathering, design, test, change & comms and launch / stabilization of new automated solutions or service delivery enhancements. Lead process optimization efforts to simplify E2E triggers, hand-offs & flow, approval, etc. Serve in relationship management role on behalf of HR Operations PFNA representing GHRO Hub service delivery teams engaging Sector/Corp HR on communication of continuous improvement priorities, project status, process changes, tool updates, escalation management and troubleshooting. Support simplification of transaction initiation and query management for employees and HR users. Support optimization of case & order management across the HR Operations NA portfolio. Serve as a consultant in the introduction of industry standard, world class, and newly emerging Shared Services technologies and ways of working. Serve as a consultant in supporting E2E employee experience thinking in connecting business requirements, tools and processes with GBS service delivery, tools and processes in an effort to ensure simple, intuitive, frictionless employee experience across the GHRO portfolio. Qualifications Minimum Qualifications: Bachelors degree in business or human resources or related fields Minimum 5-7 years in HR Operations/Shared Services environment Experience in Global environment/Matrix organizations Preferred Qualifications: Experience in process design, optimization, operational excellence, continuous improvement dedicated role within Shared Services or HR Operations critical Experience with implementation of emerging technologies (i.e. RPA, ChatBot, Machine Learning, AI) Knowledge and understanding of core HR Systems (HCM, ATS, Performance, Talent Management, Case & Order, Knowledge Management) Case & order implementation and evolution experience User experience-centric focus Complex stakeholder relationship management across business segments, functions and regions (global program experience in service delivery and technology necessary) Individual must be self-starter, highly motivated, and possess strong results orientation Ability to think strategically, innovate, and execute a plan Should possess excellent communication skills and an ability to positively interact and influence with their peers and associates at all levels in various functions Strong knowledge of MS Office programs Compensation & Benefits: The expected compensation range for this position is between $145,000 - $165,000 Location, confirmed job-related skills and experience will be considered in setting actual starting salary. Bonus based on performance and eligibility target payout is 15% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. COVID-19 vaccination is a condition of employment for this role. Please note that all such company vaccine requirements provide the opportunity to request an approved accommodation or exemption under applicable law #LI-REMOTE EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement","location_name":"NY-WorkFromHome CORP","street_address":"700 Anderson Hill Rd","city":"Purchase","state":"New York