9 days old

HST Automation Luxemburg

Multiple Cities, Multiple
  • Job Code

We build phenomenal products that our customers rely on so its important they are running at their best. As a System Management Specialist you will work with the latest software to keep moving business forward. Whether its our Engineering teams that need a test environment or our software running in production we are seeking skilled system management professions ready for the challenge.

Your Role and Responsibilities
Do monitoring sounds familiar to you? Want you to automate the annoying recurring alerts? Are you open to new challenges and position where you can let your current career grow? Yes? Apply! We are waiting just for you!
We are looking for an experienced System Engineer Automation. Save the day with IBM. Our Delivery Center provides high-value IT services and leverage proven roadmaps and frameworks we have developed in our global network, bringing together an outstanding talent pool to help global leaders solve some of their most challenging problems. Therefore this is an ideal place where to use and develop your skills and potential. Join us and discover what you can make of this moment.

Your future made with IBM.

HST team (Hybid Service Technologies) is a team that is delivering automation capabilities for our clients. Patching automation, healtcheck, alerting en eventing automation are one of the key elements in this domain Standard problem & change control processes are followed.

Do not hesitate, apply, our recruitment team will contact you as soon as possible!

Your day to day activities will include:

Management and responsibility for mailing systems of multiple clients:
Incident / Service Request management:
Assign incidents in IPC tool
Regularly document the progress of resolution
Document all available information in the resolution field for future analyze
Resolve the incident by using the correct resolution & service code
Involve Delivery Analyst in case of re-occurring incidents
Server and applications patching and update
Change execution:
Review and approve / reject assigned changes within one day since assignment
Review and approve / reject changes assigned to different teams where our team is an approval
Assign changes / tasks going to execute to ensure clear ownership
Prepare, execute and close the change (immediately after validating the result and with the appropriate code; latest in 2 working days)
Problem management:
Consolidate inputs from all involved teams & vendors to deliver complete analyze
Provide the RCA in SLA
Support other teams in case our services are involved in their RCAs
Projects support (both internal and client driven) based on guidance from Focal Point / Team Leader / Manager
Ensure proper handover when leaving to vacation including update in associated tools
Is fully responsible for all his / her accesses (request, regularly change the passwords...) to be able to support whole assigned scope
Other expected knowledge and ability needed:
Monitoring management
- Build, Operation, Administration and Configuration of the MONITORING AND EVENT MANAGEMENT Infrastructure
- Maintenance of the Software incl installation of patches and new releases - this covers basic Tivoli SW but also the on-top GSMA solutions
- Analyse of problems incl corrective actions
- Supporting CritSits with technical background, knowledge, data, etc
- Performance and Tuning of the related MONITORING AND EVENT MANAGEMENT infra
- Capacity Mgmt for the related MONITORING AND EVENT MANAGEMENT infra
- Plan, perform and supervision of changes incl risk and impact assessment
- Plan, implement and operate the needed interfaces - e.g. Ticketing, Dynamic Automation, Integration of 3rd party Monitoring, Interfaces to Clients
- Alignment of MONITORING AND EVENT MANAGEMENT infra to be compliant with evolving new standards, security requirements etc
- Related Compliance mgmt
- Audit Support
- Upgrade infrastructure
- participate in projects on this domain as technical expert

Required Technical and Professional Expertise
- Scripting skills like Perl, Shell or other - developper skills
- Understanding of Event Mgmt process
- Skilled on OS (windows & Unix) , network topology and some experiences in databases
- Good understanding of Problem, Incident and Change Mgmt Process
- Keen to collaborate and communicate across boundaries and functions
- Ownership, accountability, reliability, motivated, eager to learn ....
- Stress resistent
- English

Preferred Technical and Professional Expertise
English Fluent
Any Technical Certifications
Sound understanding and working experience with Ipcenter
Sound understanding and working experience with using GSMA solutions

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-30 Expires: 2019-12-30

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HST Automation Luxemburg

Multiple Cities, Multiple

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