27 days old

IBM Contract Management Specialist (Billing analyst) - Sydney

Sydney, NSW 2000
  • Job Code
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities

The Contract Management Specialist will be responsible for the collation of billing data from multiple sources, analysis, preparation and verifying accuracy of billing. Being Sydney-based, this is a client-facing role with frequent interfacing with senior management or executives in IBM and external client organisation.

The Contract Management Specialist's stakeholders include:
  • Account team Executives
  • Extended Delivery team
  • Finance Manager
  • Project Management
  • Technical support for billing solution
  • Westpac client
  • Consolidate technical data inputs from multiple teams and prepare billing reports
  • Understand and apply complex billing rules and different pricing models
  • Advanced data analysis
  • Develop a good understanding of end-to-end architecture, delivery environment and processes to quickly identify risks or issues which have downstream impacts on the billing deliverables
  • Assist in troubleshooting process or data issues and liaise with technical support, SDM, SIL, teams, project management, executive or client teams to identify and fix or drive to resolution the corrective actions
  • Verify billing accuracy, investigate variances and resolve anomalies as required, and work with extended IBM teams and clients to drive root cause analysis and corrective actions
  • Provide analysis and support to senior executives for billing queries
Similar roles include: billing administrator, data administrator, billing business analyst
Eligibility: Australian citizen or Permanent Resident

Location: Sydney

Start date: Immediate

Positions available: 1

Required Professional and Technical Expertise
  • High degree of advanced Excel skills (ie pivot tables, functions, vlookup etc).
  • Excellent English language skills comprehension, written and spoken
  • Ability to work with extended team (billing, delivery, finance, operations) locally and globally
  • Analytical skills
  • Self-motivated and proactive
  • Time management skills
  • Problem-solving skills, particularly with complex situations
  • Attention to detail
  • Flexible and willing to take challenges
  • Documentation and process management skills
  • Requires minimal management supervision
  • Experience in dealing with IBM management, executives and clients at senior level
  • Process improvement and automation experience
  • Be able to work under pressure to meet monthly deadlines

Preferred Professional and Technical Expertise
As above

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation.

Your Life @ IBM
Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-21 Expires: 2019-09-20

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IBM Contract Management Specialist (Billing analyst) - Sydney

Sydney, NSW 2000

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