30 days old

IBM Smart Cloud Control Desk - 3rd level support

Brno, Jihomoravský kraj 602 00
  • Job Code

We build phenomenal products that our customers rely on so its important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether its our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.

Your Role and Responsibilities
3rd level IT Specialist - IBM Smart Cloud Control Desk - Automation Engineer - English Language
Responsibility for solution creation/optimization/configuration and troubleshooting for IBM Smart Cloud Control Desk (ICD).
Responsible for IBM Smart Cloud Control Desk (ICD) solution optimization/configuration/maintenance/troubleshooting/coding.
Work in IBM isnt just a job. Its an opportunity to work for a world leader, where youll be respected and rewarded for the contribution that you make to our business.
Did you ever thing how big companies manages their IT Infrastructure? How the end users communicate with support personnel when they need something?
How to make sure no request is forgotten and is properly managed? Are my requests processed automatically or manually?
We are supporting the solution that orchestrates work of the IT teams, that enables automated processing of end-user requests, that enables Service Management. Solution that that makes IT work visible.
You know nothing about ICD yet? Don't worry! You can build on your previous IT Experience. We will assign you a mentor who will guide you thru the ICD basics and processes related to it. We also have prepared a lot of education material for fast upskilling.
You can grow your career in Service management tooling area. We have junior and senior positions as well as architect jobs.

As an IBM employee, you will be entitled to the following benefits:
  • 5 weeks of paid vacation
  • Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
  • Strong career opportunities
  • Access to Hi-tech; MAC@IBM
  • Above standard Medical Care
  • Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
  • Global Travel and Life insurance
  • Contribution to the Pension fund
  • IBM stock purchase plan

You will have the opportunity to:
  • Join our Succeeding@IBM Program - a structured on-boarding and development program
  • Become part of our diverse and multinational community and collaborate within global and local teams
  • Gain knowledge and develop skills through our world-class trainings
  • Benefit from mentoring and coaching
  • Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.

Required Technical and Professional Expertise
Mandatory skills:

- Unix knowledge with CLI experience and/or Windows administrator experience
- scripting/programming languages knowledge (C, bash/ksh, java, VisualBasic, power shell)
- Web Based development skill
- analytic thinking
- Self-motivated and be able to work independently
- good organization skills
- Technical documentation writing skill
- responsibility
- carefulness
- focus on detail
- English: Fluent
- personal potential to grow in technical area
- networks knowledge

Preferred Technical and Professional Expertise
- WebSpehere administration knowledge
- IBM Smart Cloud Control Desk knowledge
- Service Now knowledge
- Leadership - able to lead small group on project
- MS Office macro programming

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-10 Expires: 2019-12-10

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IBM Smart Cloud Control Desk - 3rd level support

Brno, Jihomoravský kraj 602 00

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