1+ months

Implementation Operations Manager

Melbourne, VIC 3170
Position Purpose :
Manage business activities, processes and tools that assist the Implementation team to operate effectively, efficiently and in support of business strategies and objectives.
Key Responsibilities :
  • Work closely with Sales Operations to ensure planning, reporting and documentation underpin a great client experience.
  • Define governance regime, management information reporting and key performance metrics.
  • Provide Implementation reporting including, but not limited to - Forecasting, Governance, Metrics and Results.
  • Provide Commercial oversight including quoting and discount management.
  • Identify risk areas through monitoring, reviewing and reporting.
  • Drive BPI initiatives and support process development within Implementation ensuring engagement from key stakeholders, clear objectives and deliverables, expected benefits, ROI and ensure agreed action points are implemented in a timely manner.
  • Drive efficiencies & improvement and manage internal project intake.
  • Design and manage the resources management plan and Implementation & Consulting Dashboard.
  • Forecast resource demand and requirements for the organisation, through engagement with the Sales team and monitoring of the Sales Pipeline.
  • Identify, allocate and deploy project resources based on resource capacity and capability across all client projects (in consultation with ADP stakeholders).
  • Identify resource gaps and work with multiple teams to ensure resource coverage is achieved.
  • Use tools and techniques to support project scheduling and project time management, e.g. MS Project Server and/or Salesforce, Siebel, or PlanView.
  • Raise schedule related issues and risks with Implementation Director.
  • Conduct analysis and report on combined Project Managers' and Implementation Consultant status reports /schedules including slippage and variances.
  • Ensure relevant Implementation checklists/documentation are kept up to date for Sales & Relationship Management associates.
  • Understand all ANZ products and appropriate handling of sales orders in order to verify and ensure that only compatible product features/hardware have been sold to clients.
  • Maintain and report on Backlog, ESI metrics and other efficiency measures.
  • Effectively manage revenue management system within Implementation, including reporting for the weekly review and coordination meeting.
Certifications / Qualifications:
  • Tertiary Qualifications (Cert IV / Diploma within Business / IT or related tertiary qualifications) or relevant experience may be accepted in lieu of formal qualifications.
  • Project Management qualifications would be an advantage.

Preference will be given to candidates who have the below :
End to End Implementation
Planning & Scheduling
Service Delivery
Risk Management
Process Improvement
Project Management
Stakeholder Management
Reporting & Analysis
Solutions focused
Strong Verbal and Communication skills

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.


Posted: 2020-10-27 Expires: 2020-12-26

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Implementation Operations Manager

Melbourne, VIC 3170

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