1+ months

Implementation Specialist

Cisco Systems Inc.
Tulsa, OK 74103

What You'll Do

You will be an expert in our BroadCloud PBX dashboard who will conduct "welcome calls" as an introduction to customers of one of our Service Providers' BroadCloud VoIP dashboard. Calls will be high volume inbound and outbound. You will be managing up to 100 orders in a day with goals to complete "Welcome Calls" within three days of assignment. You will guide the customer to self-configure their site so calls will route, or operate, as they desire. Calls are 15-30 minutes in duration.

Manage Small to medium projects which will include:

  • Participating with diverse teams
  • Managing Project schedules
  • Organizing, attending and participating in project meetings.
  • Documenting and following up on important actions and decisions from meetings

Who You'll Work With

A team of professionals working and supporting each other, assisting end-customers and having fun at it too! The team uses collaboration tools to provide assistance to each other and offer friendly chatter from time to time as well. Scheduled team meetings allows us opportunity for additional training and sharing of information that helps in our work.

Who You Are

The ideal candidate will be interested in the latest advances in technology associated with unified communication software and hardware. Working knowledge of the Microsoft Office products. Ability to communicate, coach, and teach effectively, in a professional manner. A friendly disposition, positive attitude and a sincere desire to help our customer and end user.

Additional Skills

  • Interpersonal and communication skills.
  • Ability to take on multiple products/processes and projects.
  • Work in a fast paced environment with deadlines.
  • Analytical and problem-solving abilities. Able to identify trends and patterns to create models with efficiencies.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything - people, process, data and things - and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2020-03-16 Expires: 2020-06-14

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Implementation Specialist

Cisco Systems Inc.
Tulsa, OK 74103

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