2 days old

Infrastructure Services Solution Manager, Network and Security

Singapore, SOUTH EAST
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IS Solutions Manager (ISSM) is a client facing Job Role. IS Solution Managers are expected to spend 40-70% of their time in face-to-face discussions with IBM clients. They are responsible for the development and sales of IBM complex deals solutions directly to clients. They are responsible for the overall success of the solution design and cost development in a technology specialty. They provide leadership and initiative to deliver new and complex solutions to clients in response to varying business requirements. They incorporate in-depth knowledge of leading-edge products and technology in conjunction with industry and business results. They utilize a combination of IBM standard and custom solutions and they develop complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill IBM's obligations. They are a key player within the engagement team collaborating on innovative ideas using proven approaches to deliver a winning solution. ISSMs own definition of the services solutions, are accountable for the overall success of the engagement and are the primary source of IBM Global Technology Services engagement management and solution design.

  • As a ISSM, demonstrates thorough knowledge and understanding of the selected business solutions, the IBM capabilities that surround the solutions and how they can bring value and innovation to our client's business issues; demonstrates and maintains relationships with IBM Partners, executives and sales colleagues. Can understand and assess client business value.
  • Can hold discussions with senior Client team and line-of-business executives and is a proficient consultative technical leader in his area of technical expertise on complex client engagements.
  • Understands the competition and third-party consultants - - the companies, their products/services, strategies, and directions, and effectively differentiates IBM offerings and solutions from alternatives, and IBM from competitors. Creates client preference with existing and new IBM clients - - for the IBM company and IBM offerings - - using differentiation as a basis, leveraging innovation in particular.
  • Makes timely decisions by balancing the need for action with the need for a fact-based perspective that optimizes use of data, intuition and expertise.
  • Maintains and applies knowledge of and develops complex deals technical and cost case development methodologies and techniques in multiple areas of technical expertise, along with the use and development of appropriate tools. Demonstrates required proficiency levels for technical and financial skills and may implement new ones.

  • Demonstrates excellent oral and written communication with colleagues, other professionals, and IBM and client management.
  • Exhibits teamwork at the highest levels of IBM and customer management in developing and selling total large complex deals solutions. Plans and participates in complex negotiations, reaching lasting agreements and commitments with team members, customers, or consultants. To participates in technical negotiations with customer management, external consultants and IBM management on large complex deals opportunities.

  • Assigned to complex deals opportunities of high visibility, competitive, leading edge, and difficult; or to develop strategic new relationships or business opportunities. Assigned opportunities have high executive visibility and review. Continues to create and promote cross-boundary collaboration to make good business decisions for IBM and its clients, regardless of formal authority.
  • Leads IBM Singapore GTS IS, or technical teams including client relationship professionals, IT Specialists, IT Architects, and others, to design complex deals solutions to meet the most demanding client requirements through technical expertise leadership, developing mutual trust, integrity and positive regard.
  • Is responsible for managing and directing all aspects of the technical engagement team's performance, deliverables, schedules and consolidated technical solution and cost case. Anticipates and can remove obstacles that interfere with individual and business performance and growth. Finds complex and challenging situations energizing and can get others enthused and focused on the core issues in complex situations.

Impact on Business/Scope:
  • Develops and sells technical solutions which commit the IBM Company to long term contracts. Directly impacts client satisfaction and perception of IBM's solution capabilities. Heavily influences current and future marketing, human resource, contract, delivery strategies and profitability.
  • Responsible for committing, and managing, multiple resources in solutions for internal and external services, labor, assets, hardware, and software products to achieve client satisfaction, cost, expense, revenue, profit and other business measurements of critical importance at the business unit level.
  • Responsible for quality output and value add for highly visible offerings across multiple areas of technical expertise, and for future offering development.

Required Skills and Experience:
  • Detailed application of infrastructure technology, tools and concepts to attain project/business unit objectives. Ability to apply this knowledge without direct guidance.
  • Communicates with other professionals (project managers, architects, IT specialists, consultants, and sales professionals) in the team on tools, technology and methodology related to the design and development.
  • Works effectively with other team members to understand customer needs in order to design, evaluate and implement infrastructure solutions to meet those needs.
  • Analyses problems and suggests infrastructure solutions involving IT technology, methodology, process, tools and solution components.
  • Experience with infrastructure lifecycle management and design methodologies is mandatory with a strong understanding of systems management processes and techniques.
  • Experience in designing and costing infrastructure solutions. Documentation required includes proposals, Statements of Work (SoWs), cost models and high level technical designs.
  • Significant experience solution selling Hybrid Cloud to large enterprise customers
  • Preferably possess a valid CCIE or equivalent certification
  • Strong domain knowledge on Software Defined Network, Software Defined WAN, Enterprise Network, Collaboration, WAN and other network technologies
  • Worked on different OEM products and technologies such as CISCO, Juniper etc
  • Must possess business acumen to translate technical features and functionalities of a Cisco solution to map to customers business outcomes and benefit
  • Strong communication and presentation skills
  • Good understanding of network requirement in multicloud and hybrid cloud environment and its integration
  • Ability to handle and manage multiple solution design tasks and support works
  • Experience in solutioning into Enterprise accounts

Required Technical and Professional Expertise
  • Master/Bachelor's Degree in an Information Technology related discipline
  • At least 5 years of experience in IT Infrastructure
  • At least 2 years experience as an IT Architect for a major customer
  • At least 2 years experience in Cloud Solutioning

Preferred Technical and Professional Expertise
  • Software Defined Network (SDN) architecture design using different OEM technologies such as Cisco ACI, VMWare NSX, Arista SDN, Nokia Nuage, Juniper Contrail.
  • Software Defined WAN (SDWAN) architecture design using different OEM technologies such as Cisco Viptela, Cisco Meraki, Juniper vCPE Contrail and VMWare Velo Cloud.
  • Software Defined LAN (SDLAN) architecture design using different OEM technologies such as Cisco DNA center, Juniper Enterprise Switching etc
  • Network architecture for Hybrid Cloud and Multicloud (such as IBM Cloud, AWS, Azure). Cloud Network connectivity, migration, integration involving IP address challenge, NAT, VPN, IP Services
  • Knowledge of WAN protocols such as BGP and OSPF to integrate with Hybrid Cloud
  • Open Source Networking skills such as OpenFlow, integration of SDN with OpenStack based orchestrator.
  • Remote management network architecture
  • Certification- Cisco CCIE, VMWare NSX SE certification, Juniper JNCIE or equivalent certification

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-11 Expires: 2020-01-10

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Infrastructure Services Solution Manager, Network and Security

Singapore, SOUTH EAST

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