1+ months

Inside Sales Agent

Fort Mill, SC 29715
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Schedule\u003C/strong\u003E: 12pm-9pm with rotating weekends\u003C/p\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The Inside Sales Agent is responsible for delivering extraordinary service to internal and external customers. This position requires excellent communication skills and attention to detail as well as exceptional customer service abilities and telephone etiquette.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E Receive and handle high volumes of inbound calls, email and web chat requests\u003Cbr /\u003E Exceed internal and external customer expectations by providing extraordinary service and support in a fast-paced environment\u003Cbr /\u003E Create a positive and consistent customer service experience\u003Cbr /\u003E Qualify customer\u0026rsquo;s equipment rental request to ensure equipment will meet customer\u0026rsquo;s needs\u003Cbr /\u003E Give details to customers on terms and conditions applicable to the rental booking\u003Cbr /\u003E Take ownership of inbound customer requests including but not limited to quotes, availability, reservations, equipment specifications, billing questions and general inquiries\u003Cbr /\u003E Place outbound follow-up calls to sales leads or service requests\u003Cbr /\u003E Process contract changes as requested by customers and in accordance with internal processes\u003Cbr /\u003E Meet quality assurance and other key performance metrics\u003Cbr /\u003E Review contracts to ensure they comply with customer requirements and internal processes\u003Cbr /\u003E Create and build strong relationships with internal and external customers\u003Cbr /\u003E Work cross-functionally to resolve service breakdowns and conduct account research when needed\u003Cbr /\u003E Submit, document, and manage issues and escalate issues as necessary\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Contact Center Supervisor \u003Cbr /\u003E This position has no direct reports.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma or equivalent experience related to the job\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E2 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit, stand, walk, stoop, kneel. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E 2-5 years Customer Service/Call Center experience\u003Cbr /\u003E Problem solving ability, including ability to quickly determine solution\u003Cbr /\u003E Good listening and organization skills, multitasking abilities and strong telephone etiquette\u003Cbr /\u003E Self-motivated and ability to manage multiple conflicting tasks and or deadlines and prioritize accordingly\u003Cbr /\u003E Has a sense of urgency and is able to enlist the aid and support of other departments to resolve issues in a timely manner\u003Cbr /\u003E Ability to explore alternative solutions to reach outcomes that gain all parties support and acceptance\u003Cbr /\u003E Excellent written and verbal communication skills\u003Cbr /\u003E Must be available for a flexible work schedule: Evening/Weekend schedule is required\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E Bilingual (English/Spanish)\u003Cbr /\u003E Light construction and landscape equipment knowledge\u003Cbr /\u003E Experience using parts, service and operator manuals\u003Cbr /\u003E Preferred Education Requirements: Bachelor\u0026rsquo;s degree\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E Decision Quality\u003Cbr /\u003E Strategic Mindset\u003Cbr /\u003E \u003Cbr /\u003E\u003Cp\u003EWith convenience at our core,\u0026nbsp;\u003Cstrong\u003EThe Home Depot Rental\u003C/strong\u003E\u0026nbsp;allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EThe Home Depot Rental\u003C/strong\u003E\u0026nbsp;operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery.\u0026nbsp; The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others.\u0026nbsp; We have\u0026nbsp;a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada\u003C/p\u003E\u003C/div\u003E


Posted: 2020-10-20 Expires: 2020-12-13

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Inside Sales Agent

Home Depot
Fort Mill, SC 29715

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