9 days old

Installation Technician

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E Reporting to the branch installation manager, the installation technician is responsible for performing quality product installation of select home improvement jobs sold through the organization\u0026rsquo;s sales team. This will include measuring, confirming product specifications sold with the order details, or editing orders sold, delivery of products necessary for the install, installing products that meet industry and company standards, and completing services on prior install jobs. The installation technician must ensure timely completion of all measures, deliveries, installations and service jobs. The installation technician works independently at the customer\u0026rsquo;s home and is responsible for ensuring customer satisfaction through professional and courteous communication, attention to detail, quality and timely installation of products and services offered. Strict adherence to compliance, safety, job process and installation standards is required.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E50% Customer Service \u003Cbr /\u003E- Ensures timely completion of all jobs, installations and services\u003Cbr /\u003E - Listens to and resolves install issues and or complaints in the field and escalates issues if beyond their skill set \u003Cbr /\u003E- Documents all pertinent information regarding daily measure, delivery, installation or service paperwork information for accurate record keeping.\u003Cbr /\u003E- Cleans and maintains the interior of vehicle.\u003Cbr /\u003E- Obtain customer signature on packing slip for the receipt of goods regarding delivery or Installs/services \u003Cbr /\u003E-Follows-up on customer concerns\u003Cbr /\u003E -Ensures customer needs are met. \u003Cbr /\u003E\u003Cbr /\u003E 50% Product Installation\u003Cbr /\u003E\u0026ndash; Installs and services only products sold through the Company\u0026rsquo;s sales organization \u003Cbr /\u003E- Ensures compliance and strict adherence to job process, installation and safety standards\u003Cbr /\u003E - Diagnoses installation issues, seeking additional support as needed\u003Cbr /\u003E - Communicates status of each stop to scheduling and routing dept. along with accounting for accurate billing process \u003Cbr /\u003E-Performs routine inspections on vehicle, tools and equipment using vehicle, tool and equipment inspection forms and reports any immediate safety concern to management.\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Branch Installation Manager \u003Cbr /\u003E This position has 0 Direct Reports \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel 5% to 20% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E 4 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u0026bull; Construction trade skills and knowledge \u003Cbr /\u003E \u0026bull; Experienced with interior home improvement product installations \u003Cbr /\u003E \u0026bull; Good verbal and written communication skills \u003Cbr /\u003E \u0026bull; Ability to work independently \u003Cbr /\u003E \u0026bull; Ability to work in fast paced environment \u003Cbr /\u003E \u0026bull; Strong attention to detail \u003Cbr /\u003E \u0026bull; Minimum 2 years of carpentry experience \u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E \u0026bull; Action Oriented \u003Cbr /\u003E \u0026bull; Collaborates \u003Cbr /\u003E \u0026bull; Communicates Effectively \u003Cbr /\u003E \u0026bull; Customer Focus \u003Cbr /\u003E \u0026bull; Drives Results \u003Cbr /\u003E \u0026bull; Organizational Savvy\u003C/div\u003E


Posted: 2020-11-21 Expires: 2020-12-21

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Installation Technician

Home Depot
Atlanta, GA 30303

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