10 hours


Universal Health Services
  • Job Code
Deltek Talent Management - INTAKE COORDINATOR - (16785)

Job Details


Facility Name
Arbour Counseling Services
JAMAICA PLAIN, MA 02130 US (Primary)
Career Area
Job Description

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Arbour Hospital is a 136-bed private psychiatric facility located in Boston’s Jamaica Plain neighborhood. The hospital specializes in adult mental health treatment, adolescent and dual diagnosis services. Other services include partial hospitalization programs (PHP) and outpatient treatment.

The Intake Coordinator receives, accepts and initiates appointment referrals from prospective clients and referring sources. Furthermore, this person will review all assessment information and assign the case to an appropriate clinician for an in-depth review. Once the clinician has been assigned to the case the person in this role will explain the evaluation process, verify and obtain insurance authorization, set up an appointment with the prospective clinician, and answer any questions the client may have. This person must communicate effectively, and professionally interact with all referral sources to procure timely appointment offerings while maintaining a positive relationship with the referring people and agencies.

Essential Functions:


  1. Conduct brief screenings to determine the nature and extent of client needs, and make appropriate case assignments by staying knowledgeable of the type of insurance individual clinicians are billable to and clinician specialties

  2. Verify client insurance coverage, co-payment (co-insurance and deductible), and obtain authorizations for treatment from the clients insurance pay source prior to the initial appointment

  3. Communicate “Explanation of Behavioral Health Benefits” to all incoming clients with Commercial Insurance prior to initial appointment

  4. Enter all new client information into the computer system; Scan “Walk-In” referral sheets and “Discharge Summaries” into new client record

  5. Stay informed of all of the insurance companies credentialing criteria by communicating with the office manager

  6. Maintain statistical records, via Referral Log, for tracking referral source activity and no-show rates for intakes and watching for early terminations after case assignment

  7. Keep Office Manager aware of the current referral trends and of any significant changes that may present

  8. Daily reminder calls for all new clients prior to initial appointment

  9. Fill out necessary paperwork for the PT-1 Form for Masshealth Clients that are in need of “The Ride”

  10. Establishes and maintains effective working relationships within the agency and related sources

Job Requirements

Education Requirements:

  • High School Diploma (Bachelors Degree in Psychology or Sociology strongly Preferred)

  • 2-3 Years work experience with Behavioral Health Insurance Verification Required

  • 2-3 Years work experience with obtaining Behavioral Health Insurance Authorizations Required

  • 2+ years of office experience in an outpatient medical office is required

  • Spanish/English Bilingual Required

    Knowledge & Skills Requirements:

  • Exceptional computer Skills in Microsoft Suite: Microsoft Word, Excel and Outlook

  • Effective communication skills: verbal, written and listening

  • Ability to prioritize work assignments, multitask, and manage time properly

  • Ability to work in a fast paced environment

  • Ability to communicate effectively by phone and email

  • Detail oriented skills

  • Stress management skills







UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.


UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.








Universal Health Services

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