22 days old

Intake Coordinator/Healthcare Call Center - San Antonio, TX

San Antonio, TX 78205
  • Job Code
    891252
Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

This high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our providers and members over the phone and managing fax. You also must be able to work a flexible schedule that includes evening hours and rotating weekends.


This position is responsible for the daily coordination of the administrative intake of members in the Intake Call Center. This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our providers and members over the phone. You also must be able to work a flexible schedule that includes evening hours.


This is a call center environment near Lockhill Selma Rd. / De Zavala / IH - 10 / Loop 1604, San Antonio, TX, 78249, Mon - Fri: 7AM - 6PM (11HRS) / Required Rotating Sat - Sun: 8AM - 5PM.


Primary Responsibilities:
  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
  • Provide excellent customer service, including the ability to handle escalated callers
  • Handle resolution/inquiries from members and/or providers
  • Provide administrative approvals (depends on line of business)Handling expedited authorizations, authorization updates and status checks
  • Responsible for outreaches to providers and/or Patient to complete authorization requests and prescriptions
  • Maintain knowledge of various health plan partner benefits, networks, CMS regulations and health plan partner policies
  • Perform all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-09-29 Expires: 2020-11-11

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Intake Coordinator/Healthcare Call Center - San Antonio, TX

UnitedHealth Group
San Antonio, TX 78205

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