18 days old
2018-07-302018-09-16

IP Telephony Support Engineer - Tier 2

Brno-střed, Jihomoravský kraj 602 00
We are looking for IP Telephony Support Engineer to provide Tier 2 support for incidents related to customers Cisco IP telephony environment.
This includes technical, leadership and communication skills to interface with customer and peer AT&T teams to recover complex IPT problems real time and restore service per SLA agreements.

Roles and Responsibilities:
Tier 2 Advanced Technical support for the products delivered in this 24x7 telephony and voice environment.
Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony
Consulting with customers and 3rd party vendors
Acting as an interface to customers - accepting trouble reports and resolving such on timely manner and per given SLAs.
Actively troubleshooting complex incidents and implementing break/fix changes
Working closely with internal and external technical teams to resolve customer issues.

Key Competencies and Skills:
CCNA Collaboration / CCNA Voice certification or equivalent working experience.
. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE
Experienced with network monitoring tools and ticketing systems.
Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Education and Qualifications:
- Excellent English both written and spoken
- Team player, responsible and driven through resolution approach
- University degree or equivalent exprience
- 2 years of relevant work experience with Network Support and/or IP Telephony support is desired but not essential.

Additional Information:
This position needs to support 24/7 business need with rotational shift pattern.

Initial working hours Mon-Fri 9am-5:30pm, with a move into rotating shifts (morning/nights) in the future.

This position could be suitable for a professional looking to progress his career, soon to be graduate, feel free to apply, we look forward to hearing from you.","educationRequirements":"- Excellent English both written and spoken - Team player, responsible and driven through resolution approach - University degree or equivalent exprience - 2 years of relevant work experience with Network Support and/or IP Telephony support is desired but not essential.This position needs to support 24/7 business need with rotational shift pattern. Initial working hours Mon-Fri 9am-5:30pm, with a move into rotating shifts (morning/nights) in the future. This position could be suitable for a professional looking to progress his career, soon to be graduate, feel free to apply, we look forward to hearing from you.

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IP Telephony Support Engineer - Tier 2

AT&T
Brno-střed, Jihomoravský kraj 602 00

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