9 days old

IT Capacity Planner - Lead Analyst

San Antonio, TX 78205
  • Job Code

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work. (sm)


The Lead Business Systems Analyst will assist the IT managers and teams in managing and prioritizing workload demands. This position will function between business demand and managers to proactively review, analyze, and assess demands coming from the business.  This position will also conduct capacity/resource assessment for teams and coordinate with project managers and portfolio managers on capacity, timelines, etc. and make recommendations for workforce and resource planning.

Primary Responsibilities:
  • Defines project scope and objectives based on business unit needs combined with a thorough understanding of enterprise business systems and industry requirements. 
  • This role may interface with multiple business units such as human resources, accounting / finance, claims, operations, physician clinics, customer service, executive management, and sales and marketing.
  • Serves as an expert resource regarding the alignment of enterprise system strategies with the business goals and strategic drivers.
  • Partners with IT Managers (and potentially business leaders) to develop and test staffing metrics against specific user/business requirements (i.e.: -up-time,- # of simultaneous instances, # of applications, # of user requests for improvement, # of overall users, back-up/maintenance requirements vs. # of staff, project managers, supervisors, etc.)
  • Develops, monitors and revises staffing plans, business forecasts, and maintains capacity planning models.
  • Manages relationships with IT managers and teams to understand their staffing and scheduling needs and challenges
  • Uses strong critical thinking skills along with business knowledge to have insight and understanding of business concepts, tools and processes that are needed for making sound decisions.
  • Provides insights for staffing related strategy, including cost/benefit analysis, and assists in the implementation of budget activities designed to optimize the workforce. Tracks progress and notifies management of issues that require escalation, and assumes responsibility for resolving or coordinating the resolution of system and process issues.
  • Develops and maintains project workload plans, and manages specific tasks to ensure project success.
  • Collaborates on and oversees various projects as assigned that are cross-functional in nature.
  • Provides project task level direction/supervision to Developers, Business System Analysts, and / or Sr. Business System Analysts on a project specific basis.
  • Performs all other related duties as assigned.

The pace is fast and you'll need to be comfortable managing multiple priorities. You may be required to work in multiple locations, so scheduling flexibility is essential. You must also be able to respond calmly and effectively in emergency situations.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Posted: 2020-06-24 Expires: 2020-07-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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IT Capacity Planner - Lead Analyst

UnitedHealth Group
San Antonio, TX 78205

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