17 days old

IT Helpdesk Support (Call Center)- San Juan, PR

Blanding, UT 84511
  • Job Code
    894601

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

 

As a Service Desk Support Specialist, you will be a member of a dynamic team involved with providing technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks, as well as more advanced troubleshooting and support.

Primary Responsibilities:

  • Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment
  • Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
  • Applications Support related to Security Account Management (e.g. password reset and unlock AD accounts)
  • Entry level support to Virtual Desktops through the VDI Administrator console
  • Remote Control end user devices to troubleshoot and remediate application or OS incidents
  • Provide an accurate record of each call in incident management tracking tool
  • Follow all escalation procedures according to service level agreement
  • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
  • Act as a technical resource to others to resolve problems, issues, errors or related
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize and complete work to meet established objectives

*** ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION ***


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


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Posted: 2020-10-06 Expires: 2020-11-05

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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IT Helpdesk Support (Call Center)- San Juan, PR

UnitedHealth Group
Blanding, UT 84511

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